SWTOR is not launching under the new launcher [ Edited ]

[manjimaruFIN]

I have been unable to launch the game ever since the new launcher updated. After clicking "play" on the new launcher, the launcher grays out with blue animated circle implying it is doing something, but the game itself never launches, the blue circle just keeps animating seemingly forever. I launched the launcher in admin mode. I have win 7 pro 64bit. 

Dxdiag available here: http://koti.mbnet.fi/~jplaukka/storage/DxDiag%2006102015.txt

Launcherdiag file is here: http://koti.mbnet.fi/~jplaukka/storage/diag12604706467.tgz

edit: After closing the launcher, a SWTOR.exe persists in the 

Juha Laukkanen

[proxos666 · Accepted solution]

Given its swtor.exe is appearing it may still be AV related , ensure the game shortcut is running as administrator as well

try a game repair as well , I doubt the repair utility will fix that, was thinking it may be on the launcher side still.

Details to repair

Non-Streaming launcher - Log into the launcher but don't click Play. Check for small letters "ST" in the bottom left corner.

If this is NOT present, click the cog icon and then run the repair option.
Streaming launcher - If the letters "ST" is present, close the launcher, right mouse click on the game shortcut,

select open file location and delete the BitRaider folder. Then start the launcher

[proxos666]

What Antivirus is used ?

Initially remove and re-add exceptions for both launcher.exe and swtor.exe to the AV and Firewall White Lists.

See if this has any affect

[manjimaruFIN]

I am using F-secure client security. I will try to check firewall/antivirus permissions. Usually F-secure pops up a prompt when there has been changes to ask if its ok for a given program to operate or contact the net, but this time there was none. Sometimes it doesn't react automatically but I don't know why. 

Juha Laukkanen

[proxos666]

Try the launcher repair utility found here -

http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Guide-Launcher-Troubleshooting/m-p/4805820#2

This places a fresh copy of the launcher files

I suspect that the AV and Firewall Exceptions maybe the cause of the launcher behavior so worth checking first

[manjimaruFIN]

I removed and re-applied swtor.exe and launcher.exe to the f-secure allowed list. The situation however has not changed. Game is still not launching. 

swtor.exe *32 process that takes 116 kilobytes of memory appears in the process management. Could it be that the game is trying to launch a 32 bit version of the game? I have 64 bit windows 7..?

edit: note, launcher.exe persists in the process management even if I close the launcher down from the upper right corner. 

I am going to try this launcher repair utility thing next.

[cheaterll]

This game only has a 32bit version.

A 32bit program can run on a 32bit or a 64bit system but a 64bit program can only run on a 64bit system.

So that's definetly not the problem.

[manjimaruFIN]

I downloaded and ran the launcher repair utility. It completed succesfully and launched the launcher automatically afterwards. Problem persists, same thing, animated circle but no game.  

[proxos666 · Accepted solution]

Given its swtor.exe is appearing it may still be AV related , ensure the game shortcut is running as administrator as well

try a game repair as well , I doubt the repair utility will fix that, was thinking it may be on the launcher side still.

Details to repair

Non-Streaming launcher - Log into the launcher but don't click Play. Check for small letters "ST" in the bottom left corner.

If this is NOT present, click the cog icon and then run the repair option.
Streaming launcher - If the letters "ST" is present, close the launcher, right mouse click on the game shortcut,

select open file location and delete the BitRaider folder. Then start the launcher

[manjimaruFIN]

I did not see letters "ST" in the launcher window, but my game directory did have "bitraider" directory in it. I deleted it, ran the launcher in admin mode and now the game launched. This is the first time I have ran into the bitraider thing that Ive read about on the forums.. 

Anyway, situation resolved. Thank you. 

Juha Laukkanen

ps. Why is this bitraider thing here if it all it causes are problems? 

[proxos666]

Give me a minute looking at your logs