No gift on gift send to friend [ Edited ]

[Erylith]

I purchased a gift of SW:TOR $15 pack for my partner as she was enjoying playing some of the story. It has been a pain, the gift code produced nothing other than a "You have no gift" error.

The code was purchased through EA Origin who have refused to assist.

The customer service rep claimed that their only obligation is to provide a receipt and not the game access or codes.

[MOD Edit - add swtor forum thread link for this]

[proxos666]

@Erylith

Just to confirm a few things

Is Erylith the origin account that purchased the code ? also can you provide the swtor account username that the code is trying to be applied too.

[Erylith]

Erylith is the origin account that made the purchase.

Elspenyth is the account that I sent the gift too.

[EA_David]

Thank you for the post, hopefully we can get to the bottom of this. The info Owen asks for should help, especially about the gift recipient account. 

Can I check if there was much time between the purchase of the gift, and when the recipient would have tried to open it?

I don't think that it'll be the case, but does she have a SWTOR panel in Origin? If so, please click on it, then the Cog icon, then Game Properties, and try to consume that code on the SWTOR site. 

[Erylith]

@EA_David

No SWTOR panel in origin at all.

No apparant way to access the code.

[Erylith]

Also she tried roughly 15 minutes after the gift was sent and has tried every so often since then.

[EA_David]

Thank you for the extra information. I'll try to flag this on my end and try to find out what happened here. Unfortunately I don't have the tools to fix this directly, but hopefully you can get some updatae on this soon. 

[proxos666]

@Erylith

Given this is Sunday, best to wait for Monday in regards to updates , hopefully then this is resolved for you.