Everything is gone

[whatelysm]

I returned to the game after a long time without playing, everything I had disappeared.
I'm not even prefer anymore. What should I do?

[kaptainemo · Accepted solution]

Hey @whatelysm,

It happened to one of my friends too. So he called the support to find out that he was connected to the wrong account.

The best way to make sure that you have the right information is to directly contact the support by phone.

For the phone number, it depends on which country you're calling from.

Here is the link to the SWTOR contact page where you can find all the information needed: https://help.ea.com/en/help/star-wars/star-wars-the-old-republic/swtor-support/

Good luck and I hope that you will get access to your account soon.

[kaptainemo · Accepted solution]

Hey @whatelysm,

It happened to one of my friends too. So he called the support to find out that he was connected to the wrong account.

The best way to make sure that you have the right information is to directly contact the support by phone.

For the phone number, it depends on which country you're calling from.

Here is the link to the SWTOR contact page where you can find all the information needed: https://help.ea.com/en/help/star-wars/star-wars-the-old-republic/swtor-support/

Good luck and I hope that you will get access to your account soon.

[whatelysm]

Thanks for the info, but on the web site it says that I can not call if I am not a subscriber ...

[whatelysm]

Would I be able to open a complaint per message?

[whatelysm]

lol Dude!!!! You saved me, in fact it was another account !!! I asked to be sent my username again and the correct one came ... thank you very much.

[Ahrngrim]

@whatelysm; @kaptainemo

The text on the Contact Page is misleading, if you have account or Billing Problems you can Call them.

[kaptainemo]

@whatelysm Glad to see that you're back on the game.

@Ahrngrim Thanks for the info.