Re: Can not get the downloaded file to work

by Belgorad
Reply

Original Post

Downloaded File Won't Install Launcher

[ Edited ]
★★★★★ Newbie

I'm having an problem installing the game. When I click on the download, it opens, runs, and then nothing... Like a ghost. You can watch a quick vid of the problem here, https://youtu.be/7hRilqyg-zU & [removed]. Let me know what you think maybe the problem. Here is my dxdiag as well. 

 

Spoiler

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System Information
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Time of this report: 6/17/2017, 07:49:25
Machine name: DESKTOP-9Q3TGIK
Machine Id: Unknown
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: OMEN X by HP Desktop PC 900-0XX
BIOS: F.04
Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 32768MB RAM
Available OS Memory: 32672MB RAM
Page File: 7196MB used, 30339MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 32bit Unicode

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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1080
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_82E5103C&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: C32F391
Monitor Id: SAM0D35
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External

 

Message 1 of 3 (377 Views)

Re: Downloaded File Won't Install Launcher

EA Live QV Team

@BulletMagnetMack

Could you try following the "Launcher Cannot Patch Itself" instructions in the Launcher Troubleshooting thread? That should get all the necessary files installed in the right location, and hopefully the launcher should pop up then.

Message 2 of 3 (366 Views)

Re: Can not get the downloaded file to work

[ Edited ]
Hero

@BulletMagnetMack

 

I would try to move the exe file out of the downloads folder and put it into the desktop directly and run it from there.  I would also add the exe file your anti-virus / firewall safe list in case they are blocking the file for some reason.

 

You may also want to review this guide here:

 

[Guide] "How to install Swtor Correctly and address Windows 10 issues"

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Message 3 of 3 (355 Views)