Characters missing

[minilange2]

Hey EA

I've got the problem that all my characters aren't there to play with.

Really hope You can help me.

[proxos666 · Accepted solution]

@minilange2

Most common cause of no characters at all is that the account being logged into is the wrong account

Seen this a bit over the years - example link

In anycase you can call them to see if they can work out what the account actually is 

See db woodynz post here with another link to numbers and how to use skype if you have it.

Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc.

[proxos666 · Accepted solution]

@minilange2

Most common cause of no characters at all is that the account being logged into is the wrong account

Seen this a bit over the years - example link

In anycase you can call them to see if they can work out what the account actually is 

See db woodynz post here with another link to numbers and how to use skype if you have it.

Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc.

[minilange2]

thank you for you reply

but the thing is i know its that account because i haven't got any others

[antonizick2]

I have the same issue.  I have completed the game through Trespasser twice and have other characters I'm leveling up.  Spoke to EA Support and the chap I spoke to had me repair the game.  Unfortunately this didn't work.  I only have the new character I have created.  Hoping that they can reinstate the characters from their servers.  Did you get any resolution for this?