Cannot find my serial key

[charlieclark7878]

Hi, sorry to post another topic but for some reason I cannot find my serial number in order to setup a security key. Could anyone help? I am a subscriber so I'm not sure why I can't find it.

[proxos666 · Accepted solution]

@charlieclark7878

Have you tried in a different browser just be sure its not a browser issue ?

@EA_Kipling have you seen this before ?

[proxos666]

@charlieclark7878

The serial number is given on the web site as part of the setup process per this faq link

[charlieclark7878]

I'm on the "Set Up Your Security Key" page but there is no serial number showing were it's supposed to. Here is a picture of it.

[proxos666 · Accepted solution]

@charlieclark7878

Have you tried in a different browser just be sure its not a browser issue ?

@EA_Kipling have you seen this before ?

[EA_Kipling]

@charlieclark7878 @proxos666

Very odd, never actually seen that before. Your account is working fine though, and is generating the security key serial number on our side, so I'd recommend checking if you can use any other browsers to set it up.

[charlieclark7878]

@EA_Kipling @proxos666

Yes that is actually really weird that Google Chrome isn't showing me my serial number. I tried Internet Explorer and it worked perfectly. I've set it all up now so thank you two so much for helping me, I really appreciate it.

[proxos666]

@charlieclark7878

Glad to hear it is sorted

I found recently for me that chrome wasn't updating until I went to the pulldown and to "help" and then to "about chrome"

it auto updated when i went to the screen below, worth checking your version to be sure.