Brazilian subscription issue

[HashtagTuts]

Hello there, friends!

I recently bought a subscriber's plan using the 'boleto bancário' option (available in Brazil as one of the 'one time purchase'). Since I payed the ticket corresponding to the purchase two days ago, I though it would be already available.

I tried to find some help over the brazilian community, but everyone says that it is supposed to start counting the subscription no more than two days later. The point is I have no idea how to contact the support team being in Brazil.

Thanks if it sounds confusing, and appreciate any help!

[Belgorad]

@HashtagTuts

If the subscription has not been applied you can use the below information to call Customer Service so they can fix your account:

dial [removed by CM]
Do not dial the plus signs displayed here!

*for Brazil the exit code 00 must be followed by a carrier code XX which can be: 14 (Brasil Telecom), 15 (Telefonica), 21 (Embratel), 23 (Intelig), 31 (Telemar).

[ricardodschirmer]

Pagar no boleto é tranquilo, mas tem detalhes; Demora 2 dias se tu pagar segunda pela manhã em um banco. Se tu pagar numa quinta-feira em uma lotérica no final da tarde só lá por terça-feira de noite para liberar. Lembre-se que é Brasil e a burocracia é lenta. Mas o Subscriber chega sim.

[HashtagTuts]

DO you know if this call can be made for free via Skype?

[Belgorad]

@HashtagTuts

I do not know if Skype will let you call for free or if it is a discounted rate. You would need to put it into Skype, if there is a charge it would prompt you prior to calling.

[proxos666]

@HashtagTuts

see db woodynz post here with a link to numbers and how to use skype if you have it.

Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc

[yuiryuuzaki]

PTBR

Estou com o mesmo problema, paguei por boleto na segunda, e até hoje não recebi nem um email de confirmação.

ENG

Same for me, I've paid it on monday and haven't received any confirmation email or anything.

[Belgorad]

@yuiryuuzaki

You will need to call Customer Service for assistance.  Once they verify your account they should be able to resolve the issue.

[HashtagTuts]

Thanks so far to @Belgorad and @proxos666. I called that number on Proxos link, and they guided to on this issue. Apparently, the problem is on Global Collect's service. This is the company that takes the money from banks worldwide, and give them to BioWare to pay for the service. An ePayment.

But now the problem lies on Global Collect being slow to help. I had previously messaged them to ask for help, and no answers yet. Guess I'll have to wait..

Thanks!