Black screen upon clicking play

[FerarriWrecker]

Whenever i click "play" i get a 3 minute or so black screen and then the game crashes. I have already tried Alt + Enter and nothing happens. I have also checked to see if it was in quarantine and i found nothing. This is my first time trying to run it on this computer, (it is fairly new). I appreciate any help.

[proxos666 · Accepted solution]

@FerarriWrecker

Install AMD catalyst 15.7.1 video driver - Link  advise if that sorts this issue out.

[proxos666]

@FerarriWrecker

Step through this guide link initially

[FerarriWrecker]

I have tried everything and it's still not working. I started looking around in the launcher logs and i found this.

2017-03-26 16:24:33 ERROR Error [1049089] encountered while retrieving BitRaider version
2017-03-26 16:24:33 ERROR Failed to retrieve BRWC Version.
2017-03-26 16:24:33 ERROR Failed to initialize BRExtPipe.dll
2017-03-26 16:24:33 ERROR BitRaider_GetVersion::DoInvoke: BitRaider client initialization failed.
2017-03-26 16:24:33 ERROR Invoke failed: BitRaider_GetVersion
2017-03-26 16:24:34 ERROR Error [1048833] encountered while retrieving BitRaider version
2017-03-26 16:24:34 ERROR Failed to retrieve BRWC Version.
2017-03-26 16:24:34 ERROR Failed to initialize BRExtPipe.dll
2017-03-26 16:24:34 ERROR BitRaider_GetVersion::DoInvoke: BitRaider client initialization failed.
2017-03-26 16:24:34 ERROR Invoke failed: BitRaider_GetVersion

Any thoughts?

[proxos666]

@FerarriWrecker

Any change with this repair utility ? - link

ensure launcher.exe , swtor.exe and brwc.exe are in the exception lists

if that fails there is the option to disable bitrader per this link however it is a new game install, if you dont want to do this , can keep troubleshooting

[FerarriWrecker]

Sadly it still isn't working. But  i'm not getting the bitraider errors anymore,so i don't know whats going wrong. I don't know what else to do at this point. Thanks for the continued help though.

Edit: Here is my client_settings if you wanna see if something is out of place

[Renderer]
AllowColorRemapping = false
AllowDepthOfField = false
D3DFullScreen = false
doBlobShadows = false
doShadows = false
DYDDrawDistancePreset = 0
EnableBloom = false
GraphicsDeviceId = 38916
GraphicsQuality = 0
Height = 768
NativeHeight = 768
NativeWidth = 1366
PerfTestFlags = 803090
PlantDensity = 0
RefreshRate = 60
ShaderSet = 1
SpeedTreeDistanceScale = 0.75
TextureAnisotropy = 4
TextureQuality = 1
VerticalSyncState = true
Width = 1366
CodeVersionChanged = true
LastCodeVersionRun = 1
Fullscreen = false

[proxos666]

@FerarriWrecker

Can you provide a dxdiag per this link as well

[FerarriWrecker]

Here ya go: https://hastebin.com/igunamudev.tex

[proxos666 · Accepted solution]

@FerarriWrecker

Install AMD catalyst 15.7.1 video driver - Link  advise if that sorts this issue out.

[proxos666]

@FerarriWrecker

Given the dxdiag isnt complete I can not tell the state of Windows Power Options , worthwhile confirming this is set to "High Performance" as well when trying to play.

[FerarriWrecker]

So what do i need to do? Turn it off of high performance?

Edit: I tried turning it down to balanced and still nothing happened.

2nd edit: I installed the driver and the game works now! Victory! Thank you for all of your help.