Account hacked

[morrissonblr]

Hello - haven't played the game for a period of time. During this night my account was hacked and there were several buyings... Now I can't change email back and can't chage pass... Can I delete the account?

[Belgorad · Accepted solution]

@morrissonblr

If your account has been hacked you can follow the steps in the article here: What to do if your EA Account has been hacked

You may also call customer service using the information below:

USA: 1-(855)-345-2186 (Support available from 9.00 CT - 21.00 CT)
UK: +44 (0)203 0141 826 (Support available from 15.00 GMT - 3.00 GMT)
France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)

You may also use Voice Over Internet Protocol (VoIP) services like Skype, Viber, or Google Voice, to call Customer Service, regardless of where you are calling from.

International calls made using VoIP are generally far less expensive than calls made from a mobile phone or landline.

Open the VOIP program or app of your choice, then:

If you’re calling for support in English:

Set your country to the UK.
Dial 0203 014 1826.

French:

Set your location to France.
Dial 04 81 68 10 51.

German:

Set your location to Germany.
Dial (0221) 82829212.

Pleas see the following article for more phone numbers for other countries, please see the following:

https://help.ea.com/en/article/swtor-support/

[proxos666]

@morrissonblr

As swtor is linked to your ea account start with this link

[Belgorad · Accepted solution]

@morrissonblr

If your account has been hacked you can follow the steps in the article here: What to do if your EA Account has been hacked

You may also call customer service using the information below:

USA: 1-(855)-345-2186 (Support available from 9.00 CT - 21.00 CT)
UK: +44 (0)203 0141 826 (Support available from 15.00 GMT - 3.00 GMT)
France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)

You may also use Voice Over Internet Protocol (VoIP) services like Skype, Viber, or Google Voice, to call Customer Service, regardless of where you are calling from.

International calls made using VoIP are generally far less expensive than calls made from a mobile phone or landline.

Open the VOIP program or app of your choice, then:

If you’re calling for support in English:

Set your country to the UK.
Dial 0203 014 1826.

French:

Set your location to France.
Dial 04 81 68 10 51.

German:

Set your location to Germany.
Dial (0221) 82829212.

Pleas see the following article for more phone numbers for other countries, please see the following:

https://help.ea.com/en/article/swtor-support/

[LanceHagan]

The number is wrong tried calling the USA one says it's disconnected.

[EA_Zoe]

Hi @LanceHagan,

I just want to chime in and confirm that the number is still in service. Please try again if you haven't spoken with anyone yet.

USA: 1-(855)-345-2186 (Support available from 9.00 CT - 21.00 CT)

[D1EGO_ForEver_r]

This account I'm writing from is mine but the name on it is not me. It was hacked long ago. I tried to find a mail to submit information but the only option was to call a phone in USA (and I'm from Bulgaria so I opted not to call). Since I don't have a credit card currently attached to my account the damage is minor - I just needed to change my password. But I can't change back to my original name and my own personal information since it asks me about my sacred question which obviously I don't know since it was changed.

Not sure what to do but I try to play your games (as C&C Tiberium Alliances) and I can't risk to pay in them since my data could be stolen.

Can you check the history of this account please - it is stored somewhere I believe and you will see it was not created by Danil.

Hope you would be able to recover somehow my original account!

[Belgorad]

@D1EGO_ForEver_r

For this issue you would need to call Customer Service.  Unfortunately for security purposes they cannot assist with account issues via the public forum.  Since you are from Bulgaria you can use skype or any other VoIP service to call for free or at a discounted rate.  Simply use the information in my previous post for that.