January 2017
Solved! Go to Solution.
February 2017
If you have been affected by this issue then please contact Firemonkeys directly via the following link:
https://help.firemonkeys.com.au/hc/en-us/requests/new?ticket_form_id=39300
Thanks.
January 2017
Since this week there already have been 2 cars disappeared from my garage in Real Racing 3. It's about the 'Dodge '71 Challenger RT' and the 'Nissan JR Motorsports GT-R GT1'. Since they only cost respectively R$81.000 and R$459.400 is it not such a pain in the *. But probably there will be more cars disappear from my garage. Cars which were very expensive (in gold or R$) or which i have won in events or temporarily series. And that would be not so nice. I hope you guys can fix this problem and prevent it for the future. And I really hope that I get my cars back in the garage.
Greets,
Tim Verstegen
January 2017
Hi Tim, so what can you do about it? It sounds like this kinda stuff happens all the time, is it the monkey boys doing this on purpose or do you think it's some kind of hiccup thing? I'm very dismayed, good luck with your garage Tim.
January 2017 - last edited January 2017
January 2017
I would say raise another ticket with the monkey's, i know their support is a joke but i wouldn't rest untill justice was done.
February 2017
@DirkTeurAllround@ichbinminh@KnorinTheHungry@passedurass@Tiimy14
Thank you for your reports on this, we are currently investigating the issue.
February 2017
I already contacted firemonkeys and they solved my problem!
February 2017
Hi Tim, the fire monkey crew will do nothing to assist you if their response in my case is any indication. Sorry to hear of your loss but it's my belief that you are on your own. I've had an issue concerning 90 missing gold for a 30 day bonus and I've still got no help. Customer service is nonexistent with fire monkey boys, do they think I'm going to spend it somewhere else. Sorry Tim, had to rant there a bit! You won that car fair and square it's a crying shame that these people won't help you out even though it's a screw up of their's that's the issue. I wish you the best and hope that maybe they'll deal with some of their problems.
February 2017
That's great to hear Tim, maybe there is hope for them yet. It's such a great game it would be so nice if they could support all of their customers in that manner. Good on yah.
Now what about my 90 gold monkey boys, it's been 6 weeks now! 😨😨😨😨😨😨
February 2017
@passedurass wrote:
. I've had an issue concerning 90 missing gold for a 30 day bonus and I've still got no help.
Maybe because with Elite status, you get 60 not 90