09-13-2013 01:18 PM
We are receiving reports from our players that the FIFA Ultimate Team 14 Web App is not accepting verified, known-correct answers to the security question.
In order to prevent an account lockout, for now please refrain from re-trying multiple times after unsuccessful attempts with a security answer that you distinctly remember.
We will keep you updated as we get further information.
09-14-2013 10:13 AM
Update 11:40a CST / 16:40p GMT: We are hoping to hot-deploy a fix for this issue in the next few hours, and will update this again at 4:00p CST / 21:00p GMT.
09-14-2013 11:35 AM
If you are already locked out of your account, please know that Customer Support advisors are not able to assist with locked Web Apps at this time, but that our game team is working to restore access to locked accounts as soon as possible. Thank you for your patience and support.
09-14-2013 03:08 PM
UPDATE 3:00pm PDT (11:00pm GMT) The maintenance has begun and should last approximately 3 hours. We will update this again if there are any changes. We hope to see you all in the game soon!