can child account play garden warfare online?

[Bookety]

Hi guys,

I recently bought PVZ:GW on the Xbox One. I can play it fine, as can my parents, as we all have adult accounts. However, when my brothers try to play it - both with child accounts, and origins accounts created through my parents' email address - they get an error message saying they need an Xbox Live account to play. They can play other games online just fine, and there are no problems with the multiplayer connection on the Xbox. They both have Origins accounts now, so the previous solution is not working. Can anyone suggest a solution to this problem?

[Bookety · Accepted solution]

Thanks, I got it sorted. Turns out Xbox One's parental controls prevent anyone on the child settings playing online multiplayer games.

[EA_Jenni]

You should contact Customer Service and have them check the Origin account.  What age was the account set for?  

Contact help here: http://help.ea.com/en/plants-vs-zombies/plants-vs-zombies-garden-warfare/

[Bookety · Accepted solution]

Thanks, I got it sorted. Turns out Xbox One's parental controls prevent anyone on the child settings playing online multiplayer games.

[EA_Jenni]

Ah, glad to hear you got it working!

[SMcCloskey1935]

Can someone actually post the solution?  How is this helpful?!?!

[HDSapper]

Same issue. "Children can't play online" is not a solution to a online only game rated E10+.