October 2014 - last edited October 2014
October 2014
Does your son have an Origin account?
http://help.ea.com/ca/article/how-do-i-set-up-an-origin-account-for-my-child/
October 2014
October 2014
Are you trying to set the account up through PS4 or PC?
Im not sure why it wouldn't allow the account since you just need a parental email to create a child origin account.
October 2014
Probably user error. Just like posting PS4 troubleshooting in the Xbox troubleshooting section.