Cannot Connect

by Oliveflame93143
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Original Post

Cannot Connect

★★★ Newbie

I've been getting error messages when trying to play Plants vs Zombies for the past few days...  Seems to locate an EA Server but then fails with "Unable to join server, please check your network connect"

 

I've checked the network connection and it's fine, all services are available.  Can only assume the problem is at the EA end of things

 

Anyone else?

 

Please assist EA

 

Thanks

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Re: Cannot Connect

Community Manager

Which system are you on?

If you're on 360 try clearing your cache, and if on X1 try hard restarting. 

 

To clear the cache, see step 3 in this post: http://help.ea.com/en/article/issues-connecting-online-with-xbox-360/

To hard restart, hold the button at the front of the machine until it beeps and shuts down. 

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