Missing coins after purchase

[Mystictrust]

Purchased coins on Saturday evening (Xbox One) and they still have not appeared in my account. Perhaps because a match started before the transaction finished? How can I get these coins? Microsoft has already charged me.

[EA_Andy]

Hey @Mystictrust

If you've been charged for content and not received it you'll need to speak with one of our game advisers so they can look into this further for you. Make sure you have a photo/screenshot of your proof of purchase.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Thanks,

- Andy -