Having trouble accessing your account

[seseylive]

Hi

"accountdisputes@ea.com"    I sent e-mail.

What can I do?

The main replying:

Spoiler

Hello,

As part of our efforts to help protect the security of your account, log in access to your EA account has been temporarily disabled. We have taken this step as we have detected suspicious activity on your account during on-going standard systems analysis. During this period you will not be able to log in to your EA account or the online portions of our games. We apologize for any inconvenience this may cause you and hope you will understand that we are taking this action to better protect your personal data.

In order to regain access to your account, you will need to contact a Customer Service representative via http://help.ea.com/en/contact-us/new/ using chat or phone. As you will be unable to login, when prompted to do so please click the “Having trouble accessing your account” option in the lower right part of your screen.

Once our Customer Service team have confirmed you are the correct owner of the account, your account will be reactivated. Please understand that by doing this, we will ensure the security of your account, which is a priority to us.

For further information on how to keep your account safe please see the following link: http://help.ea.com/en/article/how-to-maintain-account-security/

We appreciate your patience and understanding. We apologize for any inconvenience our actions may have caused, however, the safety and security of our player’s accounts and personal information is of the utmost importance to us.

Thank you,

EA Terms of Service

Spoiler

Dear Customer,

We have received your message regarding the action taken on your account.

EA's Terms of Service team are looking into this issue and will respond once the matter has been fully investigated according to our internal policies.

In order to thoroughly examine the matter there may be a delay in responding, however we will endeavour to provide you with a resolution in a timely manner.

Please note we are currently experiencing high volumes and this may result in a minimum delay of 72 hours. Please do not submit further appeals as this may reset your place in the queue. We appreciate your patience in this matter.

Yours sincerely,

EA Terms of Service

[EA_Zoe]

Hi @seseylive,

Sorry, we can't do anything else on the forums. if you are waiting for an answer from accountdisputes@ea.com please be patient. Thank you for your understanding.