I have this problem too. I have tried the suggestions made to no avail.
I find this really very annoying as I just bought the game and it does not even work with the mouse. The view in game is directly up at the sky and I cant bring the view down. I can move using the keyboard and I can shoot and zoom using the mouse buttons but not change the direction of view away from the sky. Very frustrating!!!
Also, if I push the Xbox power button when in game the game screen flashes a few times suggesting that the game does recognise that a controller is connected. None of the buttons work or the thumb pads.
I have tried both my xbox 360 controller and my xbox one controllers (wired).
Oh, I should mention that the controllers work in all my other games (including the trial of pvz gw2).
Please help!!!
