Ciągłe wywalanie do pulpitu. [ Edytowane ]

[p3rconte]

Witam,

Od dwóch dni mam problem z ciągłym wywalaniem gry do pulpitu bez jakiegokolwiek błędu (komunikatu).

Aktualnie jestem na planecie Voeld, gra crashuje w różnych miejscach (np przy walce z Konstruktorem albo w bazie Kettow)

W linku logi z CrashDumb

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Version 15063 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
kernel32.dll version: 10.0.15063.246 (WinBuild.160101.0800)
Machine Name:
Debug session time: Sun Jun 25 03:27:17.000 2017 (UTC - 4:00)
System Uptime: not available
Process Uptime: 0 days 0:09:46.000
  Kernel time: 0 days 0:00:20.000
  User time: 0 days 0:14:49.000
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
*** WARNING: Unable to verify timestamp for igo64.dll
*** ERROR: Module load completed but symbols could not be loaded for igo64.dll
*** WARNING: Unable to verify timestamp for nvwgf2umx.dll
*** ERROR: Module load completed but symbols could not be loaded for nvwgf2umx.dll
*** WARNING: Unable to verify timestamp for nvspcap64.dll
*** ERROR: Module load completed but symbols could not be loaded for nvspcap64.dll
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
GetUrlPageData2 (WinHttp) failed: 12029.
*** The OS name list needs to be updated! Unknown Windows version: 10.0 ***

FAULTING_IP: 
MassEffectAndromeda+5d0012d
00000001`45d0012d 488b02          mov     rax,qword ptr [rdx]

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000145d0012d (MassEffectAndromeda+0x0000000005d0012d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  MassEffectAndromeda.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS:  ffffffffffffffff 

FOLLOWUP_IP: 
MassEffectAndromeda+5d0012d
00000001`45d0012d 488b02          mov     rax,qword ptr [rdx]

NTGLOBALFLAG:  0

FAULTING_THREAD:  0000000000001f44

BUGCHECK_STR:  APPLICATION_FAULT_INVALID_POINTER_READ_BEFORE_CALL

PRIMARY_PROBLEM_CLASS:  INVALID_POINTER_READ_BEFORE_CALL

DEFAULT_BUCKET_ID:  INVALID_POINTER_READ_BEFORE_CALL

LAST_CONTROL_TRANSFER:  from 0000000000000000 to 0000000145d0012d

STACK_TEXT:  
00000000`29bce620 00000000`00000000 : 00000000`00000038 00000000`00000000 00000001`40e26f1f 00000000`00000000 : MassEffectAndromeda+0x5d0012d


STACK_COMMAND:  ~5s; .ecxr ; kb

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  MassEffectAndromeda+5d0012d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MassEffectAndromeda

IMAGE_NAME:  MassEffectAndromeda.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  59307e32

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_BEFORE_CALL_c0000005_MassEffectAndromeda.exe!Unknown

BUCKET_ID:  X64_APPLICATION_FAULT_INVALID_POINTER_READ_BEFORE_CALL_MassEffectAndromeda+5d0012d

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/MassEffectAndromeda_exe/1_0_0_0/59307e32/MassEffectAndromeda_exe/1_0_0_0/59307e32/c0000005/05d0012d.htm?Retriage=1

Followup: MachineOwner
---------

[EA_Ataashi]

Witaj @p3rconte

Zamieszczone przez Ciebie logi wskazują na problemy ze sterownikami karty graficznej, dlatego najlepiej jeśli dokonasz ich czystej instalacji z pominięciem programu Nvidia GeForce Experience.

TUTAJ znajdziesz instrukcję jak tego dokonać na przykładzie Windowsa 7 - wiem, że korzystasz z 8, ale zasada jest taka sama 

Z listy wybierz jedynie sam sterownik oraz pakiet PhysX do zainstalowania.

Koniecznie daj znać czy to pomogło! Trzymam kciuki 

[p3rconte]

Niestety sugerowany zabieg nie pomógł

rash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Version 15063 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
kernel32.dll version: 10.0.15063.246 (WinBuild.160101.0800)
Machine Name:
Debug session time: Wed Jun 28 16:29:21.000 2017 (UTC - 4:00)
System Uptime: not available
Process Uptime: 0 days 0:31:47.000
  Kernel time: 0 days 0:01:29.000
  User time: 0 days 1:01:44.000
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify timestamp for MassEffectAndromeda.exe
*** ERROR: Module load completed but symbols could not be loaded for MassEffectAndromeda.exe
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
*** WARNING: Unable to verify timestamp for igo64.dll
*** ERROR: Module load completed but symbols could not be loaded for igo64.dll
*** WARNING: Unable to verify timestamp for nvwgf2umx.dll
*** ERROR: Module load completed but symbols could not be loaded for nvwgf2umx.dll
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
GetUrlPageData2 (WinHttp) failed: 12029.
*** The OS name list needs to be updated! Unknown Windows version: 10.0 ***

FAULTING_IP: 
+5d00135
00000000`00000140 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000140
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 0000000000000140
Attempt to execute non-executable address 0000000000000140

DEFAULT_BUCKET_ID:  SOFTWARE_NX_FAULT

PROCESS_NAME:  MassEffectAndromeda.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  0000000000000140

WRITE_ADDRESS:  0000000000000140 

FOLLOWUP_IP: 
MassEffectAndromeda+5d00135
00000001`45d00135 ??              ???

FAILED_INSTRUCTION_ADDRESS: 
+5d00135
00000000`00000140 ??              ???

NTGLOBALFLAG:  0

FAULTING_THREAD:  0000000000000b00

PRIMARY_PROBLEM_CLASS:  SOFTWARE_NX_FAULT

BUGCHECK_STR:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_INVALID_POINTER_READ

LAST_CONTROL_TRANSFER:  from 0000000145d00135 to 0000000000000140

STACK_TEXT:  
00000000`29bae618 00000001`45d00135 : 00000000`00000000 00000000`00000039 00000000`00000000 00000001`40e26f1f : 0x140
00000000`29bae620 00000000`00000000 : 00000000`00000039 00000000`00000000 00000001`40e26f1f 00000000`00000000 : MassEffectAndromeda+0x5d00135


STACK_COMMAND:  ~3s; .ecxr ; kb

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  masseffectandromeda+5d00135

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MassEffectAndromeda

IMAGE_NAME:  MassEffectAndromeda.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  59307e32

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_c0000005_MassEffectAndromeda.exe!Unknown

BUCKET_ID:  X64_APPLICATION_FAULT_SOFTWARE_NX_FAULT_INVALID_POINTER_READ_BAD_IP_masseffectandromeda+5d00135

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/MassEffectAndromeda_exe/1_0_0_0/59307e32/unknown/0_0_0_0/bbbbbbb4/c0000005/00000140.htm?Retriage=1

Followup: MachineOwner
---------

Korzystam z najnowszych sterowników NVIDI. Na pokładzie mam Win10, GF 1060, 16 GB RAM, Intel I5, warto wspomnieć że gra oraz OS są na dyskach SSD.

[EA_Ataashi]

@p3rconte

W takiej sytuacji pomocne okazałyby się raporty DxDiag oraz MSInfo - niestety nie mogę prosić Cię o zamieszczenie pliku MSInfo na forum 

Dlatego nie zaszkodzi zgłosić sprawy do naszych techników z centrum pomocy technicznej. Bardzo prosiłabym o założenie sprawy na stronie EA Help, gdzie możesz od razu dołączyć oba wspomniane raporty. Nie zapomnij dodać, że sterowniki do karty graficznej zostały już przeinstalowane.

Z takimi informacjami naszym doradcom będzie łatwiej namierzyć źródło problemu.