Re: why won't the new java load for me to play everything els eis ok

by Just4FunThisTyme
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why won't the new java load for me to play everything els eis ok

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I'm using windows 11 and   have the most up to dat  Java  but it still won't  load  Java to pogo

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Re: why won't the new java load for me to play everything els eis ok

[ Edited ]
Hero (Retired)

Hi @Carpenterpa

 

Do you mean your OS is Windows 10 and you're using the IE11 browser?  If so, please double check to make sure you're using the IE 11 browser (as opposed to the Edge browser) and that Java is enabled, click on this link for additional information and instructions: Windows 10 Info

 

If you're still in need of assistance after following the instructions in the above linked thread please reply back, and include the information below, this will give us a clearer idea of what might be the root cause of your issue:  

 

Using the IE11 browser, please click on this link System Information then copy and paste the information that is displayed in the pop-up into your reply (do not make any changes, even if you believe the displayed information is inaccurate). If you cannot copy and paste just write down the information exactly as it appears.

 

Example

Browser = Microsoft Internet Explorer 11(Browser Mode 11, Document Mode 11)
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 1280 x 720
OS = Windows 8.1
Flash version = 25.0.0
Java Versions installed = 1.8.0_121

 

3/25/2017: Edited to correct link

Thanks, Just  Image


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