when is pogo gonna fix these games????????????

by Momsmyangel1
Reply

Original Post

when is pogo gonna fix these games????????????

★★★ Newbie
 
Message 1 of 3 (103 Views)

Re: when is pogo gonna fix these games????????????

Hero (Retired)

Fix what? I'm not having any problems with pogo, with flash games nor java games...

 

If you're having an issue and If you'd like help here on the Pogo AHQ forum,

 



Please give us some more information and we'll do our best to help:

1. What browser are you using (Internet Explorer, Firefox, Chrome) and which version i.e. number of browser.

2. Have you tried using a different browser? Did you get the same results?

3. Can you describe exactly what is happening? Do you get an error message? Does the game start to load, but never seems to finish loading? Does the game start to load, but the game window turns pale yellow/white/black?

4. Do you have an anti-virus program and if so, which one (McAfee, Norton, Kaspersky, etc)? Check to make sure that AV permissions allow scripting, tracking and Flash applications, or that you've whitelisted Pogo's game addresses in that AV.

pogo.com
game3.pogo.com
pogospike-prod.pogo.com

5. Is this happening on all games, or just with Flash (Bejeweled3, Stack 'em, Poppit Sprint, etc) or just with Java (Pogo Addicition Solitaire, Everyone Wins Bingo, Boardwalk Seaball, etc)?

6. What versions of Java and Flash do you have? Have you made absolutely certain you have no additional versions of either in your Add/Remove Programs (remember, Java can also go by JRE, Java Runtime Enviroment, J2SE, and JavaFX)?Are they enabled in your browser? Do you have browser add-ons that can interfere with game loads such as NoScript, BetterPrivacy, DoNotTrack, AdBlock, and Ghostery?

If you're unsure about the versions question, you can use the link below to get that info. It would be helpful if you copied that information here:

Your System Info http://systeminfocheck.appspot.com/

Settings that prevent games from loading can be found in your browser's add-ons or plug-ins as well as within antivirus programs, firewalls, toolbars, and ISP connections themselves.

 

Let us know how you get on.
---------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for being part of Answer HQ Community!
Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer a question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP".

 

 

Message 2 of 3 (102 Views)

Re: when is pogo gonna fix these games????????????

★ Expert

Breaking News from the Pogo Forums:    World Class Solitaire - New Game will not load - Fix 6/18/13

Postby pogo_Maul » May 23rd, 2013, 11:57 am
We are aware of the issue where a new game will not load in World Class Solitaire. We are looking into it

but we are not sure when it might be fixed.

Update: 5/27/13

 

The fix for this is expected on 6/18/13

Message 3 of 3 (89 Views)