avalanche Bay ad locks up game every time

[Player_e4u5ci7v]

playing word whomp  or monopoly it frrezes up when avalanche bay ad comes on

[EA_Kristi]

Hello @Player_e4u5ci7v,

I am sorry to hear that this has been happening to you.

What browser are you using and does this happen in different browsers as well? Does the same thing happen after clearing browser cache: http://answers.ea.com/t5/Pogo/Clearing-your-Browser-Cache/m-p/4622044#M118548

Let us know how you get on.
- Kristi