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Keeper
sadelee7
Posts: 2
Registered: ‎02-12-2013

Why doesn't POGO recognize the JAVA that I just installed?????

I re-installed JAVA just now.  Pogo is not letting me play.  It says to install JAVA.  How can I beginto play???

 

Why didn't you leave it alone?   I have been playing POGO for hours and days.  Look at my record.

Now yoiu are blocking me.    Hpw can you fix it?

Keeper
lemondrop956
Posts: 1
Registered: ‎12-04-2012

Re: Why doesn't POGO recognize the JAVA that I just installed?????

i have install java serveral times all ready and pogo is nt recgnize the java please fix this

EA_Najat
Posts: 6,987
Topics: 404
XP: 1,467
Solutions: 609
Registered: ‎07-19-2012

Re: Why doesn't POGO recognize the JAVA that I just installed?????

 

Hi sadelee & lemondrop956

 

Pogo is not blocking you but we provided a fix for this issue. I think you just need to enable Java in your browser.

Tutorial & guide available here: [Solution] Java issues step-by-step (For Windows)

 

Let us know how it goes.

Thanks!


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Keeper
Norwood777
Posts: 2
Registered: ‎02-13-2013

Re: Why doesn't POGO recognize the JAVA that I just installed?????

This is rediculous... Have not been able to get into Pogo for days now and it's due to Java I assume.  If this continues, I'm cancelling.  Very disturbing when you pay for something that doesn't work.  It is especially annoying when you can't get answers to your problems and you feel like you have to be a computer wiz to do anything.  I just called EA and they logically acknowledged that I have a problem, told me to go to some computer site and then politely said "Good Bye".  What in the world was that?  I think I bought a Dud in POGO and wish I had never gotten inolved.  

Keeper
SilentProlix
Posts: 8
Registered: ‎02-12-2013

Re: Why doesn't POGO recognize the JAVA that I just installed?????

None of the fixes work not with Vista, on AOL, on Internet Explorer it is worse.  Intsall in initiate again and again and again and it just gets worse, lost Pogo.com entirely for a few days, have it aback now but cannot play Scrabble anymore.  Your confidence in your answers do not help us who continue to lose ability to play favored games or even access Pogo any help.

Keeper
Norwood777
Posts: 2
Registered: ‎02-13-2013

Re: Why doesn't POGO recognize the JAVA that I just installed?????

Can this get any worse?  Just got an Email with a bunch of bull and was sent back to this stupid site, EA Answer HQ.  Please speak English and tell me what to do.  Why can I not get into Pogo????  What is going on with Java???

 

EA_Stephen
Posts: 14,341
Topics: 113
XP: 2,054
Solutions: 2,575
Registered: ‎09-25-2012

Re: Why doesn't POGO recognize the JAVA that I just installed?????

Hello Norwood777,

 

When visiting the forum, it’s a good idea to check our ‘stickies’ at the top of the first page, to see if we have already posted on the topic – that way, you can read our list of trouble-shooting steps or solutions immediately and not have to wait for one of us to respond to your post.

 

With that in mind, please see our step-by-step guide to Java. Take the time to read through this and follow the detailed steps there to ensure that Java is correctly installed and enabled on your computer: http://answers.ea.com/t5/Pogo/Solution-Java-step-by-step/m-p/393292#U393292

 

If you are still being asked to download Java, having installed the latest version then please make sure that it is enabled correctly (point 3 in our guide deals with this).

 

Thank you.

 

 

 

 

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