Web version of Pogo which is a mistake on my part Please help me

[Rcmd454859]

I have tried to contact Pogo and EA via e-mail and on web - I know it was my technical inability to get through to either one - I am now hoping this works.  I just received an email (from [edit: email address removed]) that I had signed up for the web version of Pogo and would be charged with whatever fee (does not note what that is)......what I thought I was doing was electing a gift of a free 7 days of play to be added to my current account.  Please do not set this up - I only want to keep my current account as it has been for 13+ years.  I am sorry for my misunderstanding.  Please advise as to what I need to do.

[EA_Kristi · Accepted solution]

Hello @Rcmd454859,

My apologies for any confusion and frustration caused.

Please contact an Advisor via chat or phone call by following the steps below and they can check what is going on:

1. Click on the following link: http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo
2. Make sure you are logged in the top right of the page (use your Pogo account to log in)
3. Select 'Manage My Account' as your topic and 'Manage payment details' as your issue
4. Click select a contact option - I recommend choosing the 'Call Me' option and then on the next page fill in the requested details.

Let us know if you run into any issues.

- Kristi

[EA_Kristi · Accepted solution]

Hello @Rcmd454859,

My apologies for any confusion and frustration caused.

Please contact an Advisor via chat or phone call by following the steps below and they can check what is going on:

1. Click on the following link: http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo
2. Make sure you are logged in the top right of the page (use your Pogo account to log in)
3. Select 'Manage My Account' as your topic and 'Manage payment details' as your issue
4. Click select a contact option - I recommend choosing the 'Call Me' option and then on the next page fill in the requested details.

Let us know if you run into any issues.

- Kristi