Trouble entering rooms

[Sunny1958]

Hi

Having trouble joining a room. Can only join by clicking on a person from my friend list. This issue just started today

[ccboots56]

@Sunny1958

A few other players have posted about it over on the Pogo forums.  I do

not have this problem.  I use Chrome as my browser.  

What browser are you using?  What games are you having a problem with?

I would like to see if I have the same problem.

Here is the thread from Pogo forums about the subject:

http://games-forum.pogo.com/viewtopic.php?f=41&t=168478

you will need to be signed into your pogo account to view that link from

here. 

[ccboots56]

@Sunny1958                  @EA_Mage

Here is another thread on the subject from Pogo forums:

http://games-forum.pogo.com/viewtopic.php?f=49&t=168454

you will need to be signed into your Pogo account to view that link from

here.

It looks like from this thread, the problem is on internet explorer for 

several players, but some of the players in other threads are using 

fire fox or safari.  It seems to be a server base issue.

I am able to load and play the games using any of the 5 browsers I have

on my computer.

[EA_Mage]

Hi @Sunny1958,

Thanks for the report and @ccboots56, thanks for tagging me.

Do you still have issues with this today? If you do, does the issue exist across all browsers?

Thanks,

EA_Mage

[toptinmanswife]

Me Too!  I can't get any game to work.  I click on a game and nothing! Mine started yesterday too!

[EA_Mage]

Hi @toptinmanswife,

Could you please post both your Flash version and your system information? Also, who is your internet service provider?

• Your Flash Version - Available http://get.adobe.com/flashplayer/about/
  
  

• Your System Information - Available http://news.pogo.com/pogo-troubleshooter/
  

  

Thanks,

EA_Mage

[toptinmanswife]

Browser = Safari 9.1.2
Cookies Enabled? = true
Do Not Track = null
Resolution = 1440 x 900
OS = Mac OS X 10.10.5(Puma)
Flash version = 26.0.0
Java Versions installed = 1.8.0_131

26,0,0,131

[EA_Mage]

Thanks for that @toptinmanswife.

This could be an issue with Safari or that version of it. Could you please make sure that your operating system (and Safari) are up to date: https://support.apple.com/en-ie/HT201541? 

Thanks,
EA_Mage

[joy2praise]

And how do you get in the rooms when no one on your friends list is in a room? How can I get the badge when I can't even get in the room past the intro?

[EA_Mage]

Hi @joy2praise,

Are you also on a Mac and using Safari?

If so could you please check if the same issue happens with Firefox or Chrome browsers?

Thanks,

EA_Mage