Querty

[judyg292]

Internet explorer has stopped trying to restore this website. It appears that this website continues to have a problem

[EA_Kristi]

Hello @judyg292,

Java released an update yesterday, could you please make sure this update is installed and then try the game again: http://answers.ea.com/t5/Pogo/Java-Tutorial-Version-8-update-131/m-p/4680627/thread-id/121602

Let us know how you get on.
- Kristi

[judyg292]

Java automatically updates on my machine.

[EA_Kristi]

Do you use any browser add-ons or extensions (adblock, pop-up blockers, search or toll bars etc.) @judyg292?

I would also recommend clearing your browser cache: http://answers.ea.com/t5/Pogo/Clearing-your-Browser-Cache/m-p/4622044#M118548

Could you please post your System Information - Available HERE

Thanks,
- Kristi

[judyg292]

I already posted my requirements and have cleared the browser still having the same problem today. I play two words and internet explorer c loses it I have the most recent Java and I have cleared all the browsers etd.

[EA_Kristi]

Hello @judyg292,

I am sorry, but I cannot see your recent system info? Could you please post it again?

Also, do you use any browser ad-ons or extensions (adblock, pop-up blockers, search or toll bars etc.)?

Thanks,

- Kristi

[judyg292]

The only add on listed is a Java. System Info: Microsoft Internet Explorer 11, Cookies enabled- true, Resolution 1366x768, Flash Version 25.00 Java l.8.0-131  I am still unable to play Querty

[judyg292]

Cannot get Majhong Safari to load, tried 52 pick up and got OOPS something is wrong cannot load. It also loads to a black screen with a white circle going round. trouble with ads again?

[EA_Kristi]

Hello @judyg292,

Could you please try the steps in the following post:

If the issue remains, please post both your Flash version and your system information?

• Your Flash Version - Available: http://www.adobe.com/software/flash/about/
  
  

• Your System Information - Available: http://news.pogo.com/pogo-troubleshooter/
  

  

Let us know how you get on.
- Kristi

[judyg292]

I have given you my information 5 times now in the forum column many people stated the same problem. It is the site not my computer