Purchase error

by aeh60630
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Original Post

Purchase error

★★★ Newbie

I inadvertently purchased the wrong tier of gems and I'm trying to contact someone for live chat.  Can't get anyone to pick up.  Any suggestions?

Message 1 of 2 (311 Views)

Re: Purchase error

EA app Team

Hi @aeh60630,

 

Please contact an Advisor following the steps below and they can check what is going on:

1. Click on the following link: http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo
2. Make sure you are logged in the top right of the page (use your Pogo account to log in)
3. Select Pogo as your platform
4. Select 'Manage My Account' as your topic and 'Manage payment details' as your issue
5. Click select a contact option - I recommend choosing the 'Call Me' option and then on the next page fill in the requested details.

Let us know if you run into any issues.
EA_Mage



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