Hello lyssalou13,
You would need to contact our support team regarding your subscription as we don’t have access to these details on the forum.
If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us
Sign in with your Pogo username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.
There is no phone number for support, but depending on the time of day, you will be able to start a live chat with an agent or send an email. If contacting the team by email, please include as much detail as possible so the they are able to answer you straight away.
Hope this helps.
Regards,
Stephen.
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