[ NEW FLASH VERSION ] - Version 32.0.0.101 [ Edited ]

[EA_Najat]

FLASH TUTORIAL

Firefox and other browsers may be blocking Flash unless you have the latest version. 

We recommend the latest build of Flash version.

Google Chrome users simply have to update Google Chrome.
Flash Player is directly integrated with Google:  CLICK HERE

Troubleshooting steps for Flash-based Games

Last Flash update available version:

32.0.0.101

Find out what is your current Flash version: CLICK HERE

The box display the exact version currently installed in your computer.

 

STEP 1  - Checking your Flash Version

   CHECK FLASH

Is Flash up-to-date?

YES	NO
If Flash player is installed and up-to-date you should see  Congratulations, your computer has the latest Flash Player installed. Go to Step 2.	Download the latest version here: Adobe Flash Player download The table HERE contains the latest Flash Player version information. What is my current version? Click HERE to know what is the current version

STEP 2  -  Enable Flash in your Browser

	For Internet Explorer, see Enabling Flash Player | Internet Explorer.
	For FireFox on any OS, see Enabling Flash Player | Firefox.
	For Safari on Mac OS, see Enabling Flash Player | Safari.
	For Google Chrome, see Enabling Flash Player | Chrome.
	For Opera, see Enabling Flash Player | Opera.

STEP 3  - Game is running slow

If you are still experiencing issues with Pogo games that run on flash try these solutions

Check your Global Storage Settings Flash uses a lot of resources and there's a lot of animation in the game. It may help if you increase the storage available to Flash for pogo.com. Please see this article from the official Adobe website: Go to the Adobe Flash Player Global Storage Settings panel. On the second tab slide the scale all the way to the right. On the second to last tab look for Pogo (any variation) click on it and the slide the scale to the far right. Click on the slider bar and move it all the way to the right (unlimited). Make sure "Allow 3rd party Flash content" is enabled Place a check mark beside "Store common Flash components to reduce download times" The tool automatically saves your changes so you do not have to worry about navigating away or accepting the changes manually.

Clear your Flash Player Storage Go to the Website Storage Setting Panel. The box you see is a tool and not an image; it will allow you to make changes if you click on it. Click on "Delete All Sites" After all this, please restart your computer and see if the games now load. Adding Pogo to the trusted location list Go to the Flash Player Settings Panel Click on Edit locations and 'Add' These are you sites you need to add:  pogo.com game3.pogo.com pogospike-prod.pogo.com

STEP 4  -  Issue Persists

If the issue persists, provide us with your system info.
These are available on this link Pogo Troubleshooter (details below.)

There is now a Pogo Troubleshooter available to you. With a simple click you can enable the plugin.

Follow this this link: Pogo Troubleshooter. If you see this image click to activate the plugin.

Once the plugin is activated your browser and system information will be displayed on the gray box.

[EA_Najat]

Help with Blurry screens

Although Flash Player can display high-quality video and images by itself, hardware-accelerated scaling uses the video or graphics card on your computer to display images and video more clearly and quickly than Flash Player can on its own.

If you have display problems with Flash Player, such as poor picture quality or slow display times, deselect Enable Hardware Acceleration in the Display panel.

This should eliminate hardware or driver compatibility problems with Flash Player. Flash Player then uses software to scale and display the content.

---

Head up here :Flash Player Help Website

Scroll down to the page until you see the (quite nice) animation:

Right click on the animation and select Settings

You'll see a tiny popup window

Select the first tab. If Enable Hardware Acceleration is checked, then uncheck it.

[Just4FunThisTyme]

If you are unable to load the following Flash based games please try the tips in the second and third posts of this thread,

Card Games: 52 Card Pick-up

Hidden Object Games: Amazing Adventures, Big City Adventure,  Claire Hart, Letters from Nowhere, Sherlock Holmes, Undiscovered World

Puzzle Games: Who Has the Biggest Brain, Mahjong Escape, Mahjong Dimensions, Bejeweled 3, Bejeweled Twist, Poppit! Sprint. Snood. Trizzle

Arcade Games: Bloons2, Plants vs Zombies, Sushi Cat 2, Zumas's Revenge

Single Player Board Games: Battleship Naval Combat,  Connect 4, Monopoly, Yahtzee

Casino Games:  Bejeweled 2 Slots, Chuzzle Slots, Slingo Blast, Slingo Ricochet. Zuma Slots

New Games - Club Pogo Light and Fun Collection: Alhambra Solitaire, Bouncing Letters, Chain Reaction, Dominoes, Gems Swap 3,
Classic Mines, Gems Warfare, Greater Than Sudoku. Loop in the City, Martha Solitaire, Math Lines, Maze Solitaire Poker Square

ETA:  All of the above Flash based games are assigned to Pogo URL pogospike-prod.pogo.com, which is a

         third-party cookie that must be allowed in order load and play these games.

06-15-2015: Updated to add newest game.

[Just4FunThisTyme]

*Flash Player Manager Settings*

by Mod_Skratty » Sat Nov 01, 2014 5:11 pm

Are you allowing ample cache space for Flash files? Clearing the Flash cache occasionally? It also helps to shut down nonessential programs such as IMs and computer-generated music while playing.

You can access storage settings via this link - note this is your actual Flash Player Settings Manager as this information is displayed independently for each user online:  Flash Player Settings Manager (link to your individual Settings Manager

Just click on the links in the upper left hand side of the screen that correspond with the screens below to access each one

These are the settings I use with no freezing:

and my Global Storage permissions adequate for the loading of games




I always allow my Flash Security Settings free access to pogospike-prod.pogo.com and game3.pogo.com






And it doesn't hurt to keep the Flash cache clear. You can clear your Flash cache and cookies by going to Start > Control Panel > click on or type in 'Flash Player' > Storage. Click the Delete All button.  Note: You will need to re-do the above settings each time you clear your Flash cache.

ETA:  If the above instructions do not resolve the issue please try the tips provided by HOCK9952 in the post below.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

To easily locate your posts just click on your screen name then select  HQ Profile.

If an answer has helped you, please click accept solution as it may help others with the same issue.

[HOCK9952]

You may have to investigate a bit to find out what’s blocking your Flash application from working.

It could even be a browser extension, toolbar or add-on as well as your AntiVirus/firewall/proxy

which is preventing the applet from connecting with the Pogo server.

Following are several workarounds & tweaks to try.  You may not need to perform them all.

Have you tried using a different browser? Did you get the same results?

Remember to try to reload your current session.   F5

Make sure you have the latest Flash player installed as well as current & updated browsers, extensions & add-ons.

Clear your Flash cache.

Add storage to your Flash player.

Try playing in Incognito Mode (InPrivate Browsing mode; Safe Mode Firefox) & see if you have better results.

While on the game screen, right-click as soon as you see the green bar loading & open a new window or a new incognito window. That might help to load the game for you.

Do you have browser add-ons that can interfere with game loads such as NoScript, BetterPrivacy, DoNotTrack, AdBlock or Ghostery?  Check to make sure that permissions allow scripting, tracking & Flash applications. 

If you have a DoNotTrack feature or ActiveX Filtering (IE) enabled, remember to temporarily disable them while you're on the Pogo site. Your AV/firewall/modem/router/proxy settings could be preventing the applet from connecting with the server so add Pogo’s 3 game addresses (URLs) to your AV/firewall/router exceptions/permissions/allow lists.

Whitelist Pogo in your exceptions/allow/permissions lists. Here are 3 Pogo game addresses (URLs)  to whitelist:

pogo.com
game3.pogo.com
pogospike-prod.pogo.com

Also, try not to have too many windows open or programs running simultaneously. You have some

processes constantly running in the background already.  Flash games are resource hogs.

You could disable hardware acceleration if problems still persist.

Update your graphics card drivers if necessary.

Make sure your browser zoom level is set at 100% for optimal game play.

Reset the router or access point. Unplug your modem/router for 5 minutes. Then plug your modem back in.   Wait until all the blinking indicator lights are solid. Now plug your router back in.

Restarting a Windows PC is a good way to clear out its memory. This will help to ensure that any errant processes or services that have started running should get shut down.

+++ NB: Close out your browser after cleaning your browser cache for best results. +++
IMPORTANT! ►►►*****Reboot after making system adjustments.*****◄◄◄

Ensure that your Flash settings are maximized for unlimited storage.

Flash Player Help/ Flash settings:   FLASH PLAYER SETTINGS MANAGER  

    
Here’s a helpful link from the Adobe Flash website for Windows:

                                    HELP! FLASH PLAYER GAMES DON'T WORK  

Run a Flash player test on all of your individual browsers that are installed on your machine.There are 3 different types of Flash so ensure that you check all 3 browsers if you use all 3. Nowadays, some browsers will disable your plug-ins as a security measure. Test your plug-ins to see if they still work or need updating.

Flash player tester web page:  TEST MY FLASH by flashtester.org    

                    OR                

Flash player tester web page:    FLASH VERIFICATION TEST by Adobe 
 

The following link is from the Microsoft Windows support site entitled, "Troubleshoot problems playing online games using Internet Explorer":   GAME TROUBLESHOOTING ~~ INTERNET EXPLORER

[HOCK9952]

You may have to investigate a bit to find out what’s blocking your Flash application from working.

It could even be a browser extension, toolbar or add-on as well as your AntiVirus/firewall/proxy

which is preventing the applet from connecting with the Pogo server.

Following are several workarounds & tweaks to try.  You may not need to perform them all.

Have you tried using a different browser? Did you get the same results?

Remember to try to reload your current session.   F5

Make sure you have the latest Flash player installed as well as current & updated browsers, extensions & add-ons.

Clear your Flash cache.

Add storage to your Flash player.

Try playing in Incognito Mode (InPrivate Browsing mode; Safe Mode Firefox) & see if you have better results.

While on the game screen, right-click as soon as you see the green bar loading & open a new window or a new incognito window. That might help to load the game for you.

Do you have browser add-ons that can interfere with game loads such as NoScript, BetterPrivacy, DoNotTrack, AdBlock or Ghostery?  Check to make sure that permissions allow scripting, tracking & Flash applications. 

If you have a DoNotTrack feature or ActiveX Filtering (IE) enabled, remember to temporarily disable them while you're on the Pogo site. Your AV/firewall/modem/router/proxy settings could be preventing the applet from connecting with the server so add Pogo’s 3 game addresses (URLs) to your AV/firewall/router exceptions/permissions/allow lists.

Whitelist Pogo in your exceptions/allow/permissions lists. Here are 3 Pogo game addresses (URLs)  to whitelist:

pogo.com
game3.pogo.com
pogospike-prod.pogo.com

Also, try not to have too many windows open or programs running simultaneously. You have some

processes constantly running in the background already.  Flash games are resource hogs.

You could disable hardware acceleration if problems still persist.

Update your graphics card drivers if necessary.

Make sure your browser zoom level is set at 100% for optimal game play.

Reset the router or access point. Unplug your modem/router for 5 minutes. Then plug your modem back in.   Wait until all the blinking indicator lights are solid. Now plug your router back in.

Restarting a Windows PC is a good way to clear out its memory. This will help to ensure that any errant processes or services that have started running should get shut down.

+++ NB: Close out your browser after cleaning your browser cache for best results. +++
IMPORTANT! ►►►*****Reboot after making system adjustments.*****◄◄◄

Ensure that your Flash settings are maximized for unlimited storage.

Flash Player Help/ Flash settings:   FLASH PLAYER SETTINGS MANAGER  

    
Here’s a helpful link from the Adobe Flash website for Windows:

                                    HELP! FLASH PLAYER GAMES DON'T WORK  

Run a Flash player test on all of your individual browsers that are installed on your machine.There are 3 different types of Flash so ensure that you check all 3 browsers if you use all 3. Nowadays, some browsers will disable your plug-ins as a security measure. Test your plug-ins to see if they still work or need updating.

Flash player tester web page:  TEST MY FLASH by flashtester.org    

                    OR                

Flash player tester web page:    FLASH VERIFICATION TEST by Adobe 
 

The following link is from the Microsoft Windows support site entitled, "Troubleshoot problems playing online games using Internet Explorer":   GAME TROUBLESHOOTING ~~ INTERNET EXPLORER