Missing Gems

[welshgirl1945]

I was playing Garden Solitaire and all of a sudden it said I had used 40 gems which I did not, I would like these back please

[EA_Kristi]

Hello @welshgirl1945,

My apologies for the late reply.

Please contact an Advisor via live chat or phone call and they can check what happened:

1. Click on the following link: http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo
2. Make sure you are logged in the top right of the page (use your Pogo account to log in)

3. Select Pogo as your platform 
3. Select 'Manage My Account' as your topic and 'Manage payment details' as your issue. 
4. Click select a contact option - I recommend choosing the 'Call Me' option and then on the next page fill in the requested details.

Let us know if you run into any issues.

- Kristi