[Troubleshooting steps] - Java & loading issues

[marymongeon112]

java is new,tested for pop ups,they are ok.still cant load

[marymongeon112]

sick of.still cant play games.now what? looking at your list,have done all that

[marymongeon112]

 did everything on your list.still cant play games.what now?

[babyblueeyes58]

I have been playing Pogo games for a couple of years now.  Last week I installed Windows 8 on my laptop now I cant play the games. This screen comes up.

" Oops, something is not right...
 
 
Game Loading Error

Explanation:

You have encountered an error. Please click here to find out more information that may help you resolve this issue.

Many issues can be resolved by applying some simple maintenance to your browser and Java software. Click here to find out how to help improve the performance of your games and resolve most technical issues.

Pogo games require the Java plugin. To install Java for free, click here.

If you need further assistance, click here to view our Customer Support Help page".

My java [10.9.2.5] is up todate and enabled in Firefox [16.0.2]. Java is the latest it passed the test

"Java Plug-In Test Passed    
The version of the Java plug-in that is installed on your computer is up-to-date and should be functioning properly."

I passed the pop up test.

I have no older versions on my laptop .

My flash player [11.4.402.287] is the latest and enabled in Firefox.

Can you please tell me why I cannot play the games as everything is in order? Thankyou.

[EA_Najat]

Hello everyone,

We would like to inform you that we will close this thread. A new technical section thread is available here:

• Technical help section - Solutions

babyblueeyes58
Thank you for having reported this issue. As soon as we receive more information, we will update the technical section with the solution.
Thank you for your patience.