JAVA ISSUE - POST HERE [ Edited ]

[EA_Eve]

Hello everyone

if you are experiencing the issue with the Java popup asking you to download Java again

 please have a look on the url address bar and see if there is a red icon like this one:

If so, just activate the plugins and your game should load normally.

ENABLE jAVA

Internet Explorer

1. Click Tools and then Internet Options
2. Select the Security tab, and select the Custom Level button
3. Scroll down to Scripting of Java applets
4. Make sure the Enable radio button is checked
5. Click OK to save your preference

Chrome

1. Click on the wrench icon, then select Options.
2. Select Under the Hood and then Privacy Content Settings.
   The Content Settings panel will appear.
3. In the Plug-ins section, select the Disable individual plug-ins link to check whether Java is enabled
4. Click on the Enable link (if the Disable link appears, Java is already enabled)

Note: Alternatively, you can access the Plug-ins settings by typing about : plugins (without spaces between about and : plugins) in the browser address.

Firefox

1. Start Mozilla Firefox browser or restart it if it is already running
2. At the top of the browser, select the Firefox button (or Tools menu in Windows XP), then Add-ons
   The Add-ons Manager tab will open.
3. In the Add-ons Manager tab, select Plugins
4. Click Java (TM) Platform plugin to select it
5. Click on the Enable button (if the button says Disable, Java is already enabled)

If the issue persists please click here: Go to Solution.

Please let us know how it goes.

Thank you.

[EA_Najat · Accepted solution]

Hello everyone,

We will try to assist you and help you in resolving this issue with Java that affects every program using Java and not only Pogo Games. 

Here is a recap list of every step:

① Uninstall previous Java installation

• Remove all traces of the previous Java installations before attempting to install again.
  
  
  Spoiler

  How to uninstall Java

  Windows XP

  • Go to the Start menu
  • Click on Control Panel
    
    
  • Double-click on Add/Remove Programs
    
  • Remove all older versions of Java by selecting them from the menu and clicking on the Remove button
    
    
    
    Note: To check to see if you have the most recent version of Java and to find out which version is the most recent , please visit the Java Download site online. When you click download, the site will detect if you have the latest version of Java or not.

  
  Windows Vista

  • Click the Start pearl
  • Click on Control Panel
    
    
  • Click on Programs & Features
    
    
    
  • Remove all older versions of Java (similar to the instructions above).
    
    

  Java.com also offers detailed instructions on how to safely remove older versions of Java.

② Install the latest version of Java Version 7 Update 11

• by going to http://java.com and clicking the Free Java Download button
  Select the correct file between 32-bit and 64-bit.
  
  
  Spoiler

  Java detects automatically the one that you should select
  
  

  

③ Enable Java in your browser

• Java.com also offers detailed instructions
  
  
  Spoiler

  Please follow these instructions to enable Java though your Web browser:

  Browsers for Windows

  Internet Explorer

  1. Click Tools and then Internet Options
  2. Select the Security tab, and select the Custom Level button
  3. Scroll down to Scripting of Java applets
  4. Make sure the Enable radio button is checked
  5. Click OK to save your preference

  Chrome

  1. Click on the wrench icon, then select Options.
  2. Select Under the Hood and then Privacy Content Settings.
     The Content Settings panel will appear.
  3. In the Plug-ins section, select the Disable individual plug-ins link to check whether Java is enabled
  4. Click on the Enable link (if the Disable link appears, Java is already enabled)

  Note: Alternatively, you can access the Plug-ins settings by typing aboutlugins in the browser address.

  Browsers for Windows and Mac OS X

  Firefox

  1. Start Mozilla Firefox browser or restart it if it is already running
  2. At the top of the browser, select the Firefox button (or Tools menu in Windows XP), then Add-ons
     The Add-ons Manager tab will open.
  3. In the Add-ons Manager tab, select Plugins
  4. Click Java (TM) Platform plugin to select it
  5. Click on the Enable button (if the button says Disable, Java is already enabled)

  Safari

  1. Launch Safari browser
  2. Click on Safari and select Preferences
  3. Click on the Securitytab
  4. Check (select) Enable Java check box
  5. Close Safari Preferences window

  Opera 4.x and Up

  1. Opera for Windows does not use Java, but an embedded version already inside the Opera Web browser.
  2. Opera for other platforms may supports Java . Please consult your Opera platform documentation.
  3. For further information, please review the following Opera Support article:
     Support for Java software in Opera

④ Test Java

•   Verify that Java is working in your browser.
  
  
  Spoiler

  You should see a message like this:
  
  

⑤ Verify pop-up blockers

⑥ Restart your browser

___________________________________

If you are still experiencing an issue please post a message below and provide the following information:

• Click here and copy paste the result in your message

If you see one of the following messages, please let us know which one you see:

①

②

③

④

[EA_Najat]

Hello everyone,

eaeve posted a lot of information to help Pogo players with the Java security issue.

However; if you have any questions regarding the Java issue please post a message here in this thread.

Thank you.

[butrfly67]

I have a Mac & yesterday updated Jave 7-11 & now my pogo games are working. Is this new Java safe...Thank you.butrfly67

[hpigleth13]

I have a problem once I get to the terminal area. I am the only one on my computer and have no idea how to log on as administrator. So, when I tired the "solutions" on this forum, I can't get past the first step. 

[EA_Najat]

Hi butrfly67

Thanks for sharing this information. 
We will post an update in this thread and we will advise as soon as more information is available.  

Thank you for your patience.

[EA_Najat]

hpigleth13

What is your operating system, is there any error message?

Is this happening when you are trying to remove Java;  to download Java ?

We would need more details to assist you as we do not know what is exactly happening or displaying in your screen.

[soakinnkerosen]

Last night my pogo worked just fine. I was able to play both flash and java games. Now I can't play either. What is going on? I went through all your troubleshooting steps and Java and Flash are both enabled, The Java Cache and Browser Cache are cleared. Why can't I play Pogo? I have a problem with the Java and Flash popups saying I need to install. Well both are updated and installed. I even tried deleting and reinstalling. Any help would be much appreciated thanks.

Screename: MnMLadyGreen

IE8

Java 7 Update 11

Adobe Flash Plaer 11 ActiveX

[EA_Najat]

soakinnkerosen

Is it this following Java message?

If so, it's probably because the Java plug-in is disabled. Java must be enabled to properly play Pogo game.

All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly.
For a complete list of per-browser instructions for enabling Java, visit http://www.java.com/en/download/help/enable_browser.xml

[EA_Najat]

For those who are still experiencing an issue with the new Java update, please keep posting in this thread for readability reasons in the forum.

Thank you.

[Kds478]

So I uninstalled all my java's...then installed java 7 11......Cannot play on the java games on Chrome or Firefox...But I can play on Internet Explorer, even tho a pop up comes up and I have to press the run button...

This is ridiculous. I need an answer.... We have challenges tomorrow in some of the games affected, which will then affect reaching the 1000 challenge special badge. HELP!!!