HAS ANY ONE GOTTEN THEIR ISSUE RESOLVED???? Lagging, Freezing, closing games....

[novalee_19749]

ive followed every step multiple advisors have given me. still cant play my games properly. I'm not gonna renew my CLUB account membership if these issues are not resolved.

ive used 3 diffrerent browsers

uninstalled and reinstalled java and flash multiple times

cleared my cashe

uninstalled unnessicary  programs on my computer

changed my settings

etc etc etc....NOTHING IS WORKING.......... HELP!!

NOW I'm being told my case is being escalated to a SPECALIST TEAM MEMBER....last time I had that happen was with my SIMPSONS TAPPED OUT game and 4 months went by before I even got a reply. never did get that issue resolved....gave up.....lost money....ill never spend money on a game again at this rate....

Does anyone have any other suggestions? I love my pogo but I'm about to give up on it......

THANK YOU

[EA_Kristi]

Hello @novalee_19749,

I am sorry to hear that you have run into issues with Pogo.

I would like to gather some more info before I make any further suggestions. 

• Could you please list 3 games you have issues with?
• When the game crashes or freezes, do you see any errors?
• Do you use any browser add-ons (add blockers, pop-up blockers etc.)?
• What firewall/antivirus do you use?

Any additional info you can provide will better help us figure out what could be going on.

Thanks,

- Kristi