Games not loading

[EA_Mage]

In this case, could you please post your DxDiag for your computer? To post the DxDiag select the 'Choose File' button below the post box and attach your DxDiag text file. 

Thanks,

EA_Mage

[1Moonbeam6]

It is only Flash games that I cannot play.

Browser = Firefox 52.0
Cookies Enabled? = true
Do Not Track = unspecified
Resolution = 1600 x 900
OS = WindowsUnknown Version
Flash version = 25.0.0
Java Versions installed = 1.8.0_131

[EA_Mage]

For Flash games in Firefox I would recommend the steps in the following post: http://answers.ea.com/t5/Pogo/General-help-for-loading-games/td-p/4790308

For IE/Edge I would still love to see you DxDiag.

EA_Mage

[ccboots56]

@1Moonbeam6

If you take a look at that DxDiag file, you will see it is several pages long.

there is a scroll bar along the right side of it, you will see what I mean.

the fire fox you are using, is that the extended support release?

[1Moonbeam6]

yes, using ers version. where do I find dx diag?

[1Moonbeam6]

I pulled up the dxdiag, what am I looking for under it?

This problem occurred last week.   I  never had a problem with pogo for the 11 years I have been using it prior to last week., that is why I don't understand why it suddenly stopped working properly.

[1Moonbeam6]

Attached

[1Moonbeam6]

Here it is