Help us improve Answers HQ! Take Survey No, Thanks

Error: fbconnect library is missing (all.js)

by tigergir021975

Original Post

Re: Fixing FB library

Community Manager (retired)



Can you please try the troubleshooting steps available here in this thread :


This should help in fixing this error message.

If this can resolve this specific issue then we can mark the question as resolved and share this solution with the community members who are experiencing the same issue.


You feedback is important, thank you for posting!

Message 11 of 55 (3,651 Views)

Re; Any Game Load

★ Newbie

When I am on GoogleChrome and I log onto Pogo, it always says fbconnect library is missing (all.js). None of the games will load and I was wondering if there was a problem with the site on the GoogleChrome side or Pogos. I like this site for the relaxation and fun of the games and I don't like the other game sites. Any information would be helpful.   Thank You,  Moiria1313

Message 12 of 55 (3,626 Views)

Re: Re; Any Game Load

Community Manager (retired)


Hi Moiria1313


Can you please try the 6 steps in the previous page here in this thread? 

After that can you post a message below to let us know if the issue is resolved so we can mark this question as resolved and share the fix for all the players who are experiencing the same situation.


If it does not work, please let us know so we can try to look for more troubleshooting steps.


Thank you very much.


Message 13 of 55 (3,615 Views)

library missing

★★★★ Newbie

Hi .. I'm having problems with a few Pogo games tonight .. I updated my Java to the latest version earlier today .. I'm getting the message - fbconnect library missing (all.js) .. Hope you can help .. Thanks

Message 14 of 55 (3,607 Views)

Missing library

★★★★ Newbie

This is my 2nd request .. Every game I try today has given me the following message - fbconnect library is missing (all.js) .. I play Mahjong Safari every night to unwind before bed and I'm really upset that it is still down .. It's been ALL day .. Please help .. Thanks

Message 15 of 55 (3,610 Views)

Error message on ALL games - 4th request

★★★★ Newbie

"fbconnect library is missing (all.js) is the message I get when trying to enter any room on any game .. I've played POGO games for years & never had this problem .. This just started yesterday .. Thanks - 4th request for help

Message 16 of 55 (3,604 Views)

Re: Error message on ALL games - 4th request

Community Manager (retired)

Hi cbreezes


Can you please try the troubleshooting steps described here in this thread and post a message below to let us know if this issue is resolved.


We added these solutions but so far nobody has confirmed if this could fix this issue.


If so, we can mark this question as resolved and add this error on our list of all resolved questions for all our community members.


If not, we will try to investigate further to find another solution.


Thank you very much for your reply.

Message 17 of 55 (3,597 Views)

Unable to access various games

[ Edited ]
★★★ Newbie

Unable to access various games:  Trivial Pursuit, Poppit  Classic.  Also getting message saying fb file missing.  Using Win 7 and Chrome.  I have checked in Chrome and Java is enabled.

Message 18 of 55 (3,583 Views)

cannot get poppit classic

★★★★ Newbie

How do I get poppit classic

Message 19 of 55 (3,578 Views)

Re: cannot get poppit classic

Community Manager (retired)



Hi parnele18



For the error message Error: fbconnect library is missing (all.js) please try the solution we added in the dedicated thread.

Poppit is a game in Flash on Pogo so you may need to update/reinstall Macromedia Flash on your computer.



Hi orchardforkp


If you are experiencing an issue with Poppit please try to update Macromedia Flash as well. 

Let us know if your issue is resolved or not.


Thank you.






Message 20 of 55 (3,559 Views)

Accepted Solution

Community Manager (retired)

Hello everyone,


If you are experiencing issues when trying to log in, here are some troubleshooting steps to sign in with you Pogo screen name:

  1. Deleting your cookies
    The cookies are used to store some data on your computer so the next time you go to pogo page; it will automatically logs you if the cookie is still there. If it does not work as intended, it is possible that the cookie file encounters a problem, and then you have to delete it.

  2. Clearing Your Browser's/deleting Temporary Internet Files
    Clearing your browser cache can fix many common issues with web-based games.
    To proceed, please read this article: Clearing Your Browser's Cache

  3. Clearing your Java cache
    Please note: Java cache is different than your Browser cache and  can be a quick and easy fix.

  4. Anti-virus, firewall, ad blocking, and pop-up blocking software
    The most common causes of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software.In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.




Are you having issues loading games?

View More

Wednesday Badge tips

Earn your Wednesday Challenge badges using our badge tips.

View more on