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Keeper
tigergir021975
Posts: 5
Registered: ‎08-20-2012
Accepted Solution

Error: fbconnect library is missing (all.js)

[ Edited ]

Hi,

 

I can't get games to load.  I initially had the java error, but I uninstalled and then reinstalled Java, and haven't gotten that error again.  I have tried deleting my cookies (not to be confused with tossing my cookies), and deleted my browsing history.  I have the latest Java and I am using firefox.  This has been happening since the end of July, and is really getting to be more than an inconvenience....  Can anyone tell me how to fix this?

Keeper
tigergir021975
Posts: 5
Registered: ‎08-20-2012

Re: Games not loading

I'm adding a little information to this.  I am getting the following error no matter what game I try to get into:

 

fbconnect library is missing (all.js)

 

 

Keeper
tigergir021975
Posts: 5
Registered: ‎08-20-2012

Re: Games not loading

[ Edited ]

Ok, adding EVEN MORE information to this.

 

I was looking at your responses, and you claim to have a "solution" in uninstalling the latest java and reinstalling an earlier version.  I did exactly that, and I am STILL having the issue.  Below is a copy of the error message.

 

[Message edited] I can't get a hold of a customer service representative to resolve the issue.

 

Game Loading Error

Explanation:

You have encountered an error. Please click here to find out more information that may help you resolve this issue.

Many issues can be resolved by applying some simple maintenance to your browser and Java software. Click here to find out how to help improve the performance of your games and resolve most technical issues.

Pogo games require the Java plugin. To install Java for free, click here.

If you need further assistance, click here to view our Customer Support Help page.

EA_Najat
Posts: 7,883
Topics: 437
XP: 1,613
Solutions: 658
Registered: ‎07-19-2012

Re: Games not loading

Hello tigergir021975

 

You mentioned you deleted the cookies but can you please also try to Clear your Java cache?
Please note: Java cache is different than your Browser cache and can be a quick and easy fix. Clearing your Java cache

 

In addition, to make sure that Java is correctly installed on your computer and your pop-up blockers do not interfere with the game, we recommend to perform two tests so you can verify if this issue is due to one of  these factors or not.

This might also be caused by anti-virus, firewall, ad blocking, and pop-up blocking software.
Please follow this link for guidelines:Pogo Game Loading Issues Fix - Microsoft Security Essentials

 

We hope this helps you, if not, do not hesitate to post hereto keep us informed about this situation. 

Thank you.

 



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Keeper
tigergir021975
Posts: 5
Registered: ‎08-20-2012

Re: Games not loading

I tried that, and that didn't work either.  There should have been nothing in the cache anyway, since i uninstalled java and then reinstalled it.  This is more than frustrating, because this is not the first time this has happened, and you can never get a live person to troubleshoot.

Keeper
tigergir021975
Posts: 5
Registered: ‎08-20-2012

Re: Games not loading

I'll try bumping this up again, because I am STILL having issues.  It worked for a tiny bit on Saturday night, but stopped working again.  This is absolutely rediculus that you can't seem to troubleshoot for people that are paying for this...

Keeper
stasinski5
Posts: 2
Registered: ‎09-20-2012

techinical issue

I think that for some reason I was tring to fix a different problem and somehow downloaded some fix-it program.  I have since deleted it but now when I log into Pogo, or when a game is loading I get a white box with --fbconnect(all.js).  I get it for every game I open and also when I open Pogo.  I don't know if it happens to IE because I'm using firefox. 

 

I'm using Vista Home Premium

32 bit OP

I'm not sure what windows program I'm running

 

I have been in the pogo forums and U can not believe how many people there are with the same problem.  I don't know why when everyone is having the same issue that Pogo can not fix it or at least give us directions to fix it.  I hope u can help me figure out what....fbconnect(all.js) means and how to get rid of it.

 

Thank u in advance for your quick response to this help email

Posts: 955
XP: 345
Ideas: 2
Solutions: 104
Registered: ‎09-20-2012

Re: techinical issue

Hi stasinski5,

Sounds like a bad Javascript code for a Facebook Connect application on Pogo's side. It's likely there's nothing you yourself can do about this issue, so you will have to contact them directly for a fix to the issue.

Good luck!

Answers HQ Hero - Please read sticky topics in your game category before posting your issue. If you have a Answers HQ-related problem, please feel free to PM me for help. I don't offer game support via PM, however, requests for such will go unanswered.
XP = Thanks for helping.
Accept as solution = This solved my problem!

Please be aware I am not an EA employee, merely a volunteer moderator/helper. I cannot move your case along further or credit you back with coins/players.
EA_Najat
Posts: 7,883
Topics: 437
XP: 1,613
Solutions: 658
Registered: ‎07-19-2012

Re: techinical issue

Hello everyone,

 

If you are experiencing issues when trying to log in, here are some troubleshooting steps to sign in with you Pogo screen name:

  1. Deleting your cookies
    The cookies are used to store some data on your computer so the next time you go to pogo page; it will automatically logs you if the cookie is still there. If it does not work as intended, it is possible that the cookie file encounters a problem, and then you have to delete it.


  2. Clearing Your Browser's/deleting Temporary Internet Files
    Clearing your browser cache can fix many common issues with web-based games.
    To proceed, please read this article: Clearing Your Browser's Cache


  3. Clearing your Java cache
    Please note: Java cache is different than your Browser cache and  can be a quick and easy fix.


  4. Anti-virus, firewall, ad blocking, and pop-up blocking software
    The most common causes of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software.In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.


 

 


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Acolyte
TENNMTGIRL
Posts: 1
Registered: ‎10-01-2012

Fixing FB library

Can't play pogo games,,,,,It says, "NO FACEBOOK Library", how do I fix that problem?