08-20-2012 05:22 PM - last edited on 09-21-2012 03:27 AM by EA_Najat
I can't get games to load. I initially had the java error, but I uninstalled and then reinstalled Java, and haven't gotten that error again. I have tried deleting my cookies (not to be confused with tossing my cookies), and deleted my browsing history. I have the latest Java and I am using firefox. This has been happening since the end of July, and is really getting to be more than an inconvenience.... Can anyone tell me how to fix this?
Solved! Go to Solution.
08-21-2012 03:50 PM - last edited on 08-22-2012 08:36 AM by EA_Najat
Ok, adding EVEN MORE information to this.
I was looking at your responses, and you claim to have a "solution" in uninstalling the latest java and reinstalling an earlier version. I did exactly that, and I am STILL having the issue. Below is a copy of the error message.
[Message edited] I can't get a hold of a customer service representative to resolve the issue.
You have encountered an error. Please click here to find out more information that may help you resolve this issue.
Many issues can be resolved by applying some simple maintenance to your browser and Java software. Click here to find out how to help improve the performance of your games and resolve most technical issues.
Pogo games require the Java plugin. To install Java for free, click here.
If you need further assistance, click here to view our Customer Support Help page.
08-22-2012 08:59 AM
You mentioned you deleted the cookies but can you please also try to Clear your Java cache?
Please note: Java cache is different than your Browser cache and can be a quick and easy fix. Clearing your Java cache
In addition, to make sure that Java is correctly installed on your computer and your pop-up blockers do not interfere with the game, we recommend to perform two tests so you can verify if this issue is due to one of these factors or not.
This might also be caused by anti-virus, firewall, ad blocking, and pop-up blocking software.
Please follow this link for guidelines:Pogo Game Loading Issues Fix - Microsoft Security Essentials
We hope this helps you, if not, do not hesitate to post hereto keep us informed about this situation.
08-22-2012 06:35 PM
I tried that, and that didn't work either. There should have been nothing in the cache anyway, since i uninstalled java and then reinstalled it. This is more than frustrating, because this is not the first time this has happened, and you can never get a live person to troubleshoot.
08-26-2012 07:33 PM
I'll try bumping this up again, because I am STILL having issues. It worked for a tiny bit on Saturday night, but stopped working again. This is absolutely rediculus that you can't seem to troubleshoot for people that are paying for this...
09-20-2012 09:25 PM
I think that for some reason I was tring to fix a different problem and somehow downloaded some fix-it program. I have since deleted it but now when I log into Pogo, or when a game is loading I get a white box with --fbconnect(all.js). I get it for every game I open and also when I open Pogo. I don't know if it happens to IE because I'm using firefox.
I'm using Vista Home Premium
32 bit OP
I'm not sure what windows program I'm running
I have been in the pogo forums and U can not believe how many people there are with the same problem. I don't know why when everyone is having the same issue that Pogo can not fix it or at least give us directions to fix it. I hope u can help me figure out what....fbconnect(all.js) means and how to get rid of it.
Thank u in advance for your quick response to this help email
09-20-2012 10:15 PM
09-21-2012 03:30 AM
If you are experiencing issues when trying to log in, here are some troubleshooting steps to sign in with you Pogo screen name:
These steps should help you to fix the issue, especially cache and cookies tips, please try these solutions and let us know if the issue is resolved.