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Error Message - Could not find pogo frame; xd not working (23:undefined)

by AmiWolf1952
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Original Post

Accepted Solution

Error Message - Could not find pogo frame; xd not working (23:undefined)

[ Edited ]
★ Newbie

After winning a match in SHUFFLE BUMP I have an error message pop up on the screen.

 

could not find pogo frame; xd not working (23:undefined)

 

Need to fix this!

 

 

Message 1 of 16 (2,128 Views)

could not find pogo frame, xd not working (23:undefined)

★★★★ Newbie

Why am I getting this message when playing Stellar Sweeper?

Message 2 of 16 (2,101 Views)

Re: could not find pogo frame, xd not working (23:undefined)

★★★★ Novice

Have the exact same problem. Can't reach live chat or help of any kind.

Message 3 of 16 (2,098 Views)

Re: Error Message - Could not find pogo frame; xd not working (23:undefined)

★★★ Newbie

Having the same problem.  Can someone please answer this question and let us know how to fix it?

Message 4 of 16 (1,921 Views)

Re: Error Message - Could not find pogo frame; xd not working (23:undefined)

Champion

That sounds like it could be a browser issue, between http and https settings...

1st thing, try another browser and see if you get the same message.

 

Be sure you have cleared the Flash & Java Cache as well as the browser cache, reboot, relaunch your browser and sign back into pogo and see if you have the same problem.

 

Let us know!

 

Thanks

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Message 5 of 16 (1,918 Views)

Re: Error Message - Could not find pogo frame; xd not working (23:undefined)

★★★★ Novice

this does not go away

Message 6 of 16 (1,486 Views)

Re: Error Message - Could not find pogo frame; xd not working (23:undefined)

★★★★ Newbie

IE gets the error

Don't get the error with firefox

Message 7 of 16 (1,045 Views)

Re: Error Message - Could not find pogo frame; xd not working (23:undefined)

★★★ Newbie

I don't use Firefox.  I mentioned this to my wife, she said "oh yes, it's just Pogo.  I get it all the time on my laptop."  I told her it is an error and needs to be corrected.  I am current on Flash & Java, and regularly clean temps & cache.

Message 8 of 16 (942 Views)

Re: Error Message - Could not find pogo frame; xd not working (23:undefined)

★★★ Newbie

PS  Newbie here, but over a decade with Pogo.

Message 9 of 16 (939 Views)

Re: Error Message - Could not find pogo frame; xd not working (23:undefined)

Community Manager

Hello all,

 

This is a Known issue and is under investigation. 

 

Apologies for any inconvenience this may cause.

Message 10 of 16 (912 Views)

Accepted Solution

Community Manager

@Poppaross111945 Could you please try the the steps recommended in the following post: http://answers.ea.com/t5/Pogo/will-not-respond-due-to-long-running-script/m-p/5469772/highlight/true#M150428

 

Let us know how you get on!

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