Hello,
Please contact our support team directly for help with this as we are not able to view your account details on the forum.
If you click on the following link this will take you directly to the Origin contact page: https://help.ea.com/contact-us
Sign in with your Pogo username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’ from the drop-down list), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.
There is no phone number for support but you will be able to send an email.
Hope this helps.
Regards,
Stephen.
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