Can't open crossword cove

[bjfaulkner13]

Can't open Pogo Java games after signing in Pogo on  I.E. 11.  Can open games as guest and not signing on.  Cache, browsing history ,etc. done.

[EA_Kristi]

Hello @bjfaulkner13,

Crossword Cove is actually a Flash game. What exactly happens when you try to open the game?

Also could you please post your Flash version and your system information?

• Your Flash Version - Available http://www.adobe.com/software/flash/about/
  
  

• Your System Information - Available http://news.pogo.com/pogo-troubleshooter/
  

  

Thanks,
- Kristi

[bjfaulkner13]

I'm aware Crossword cove 's a flash game.  I can load all the other Flash games and Java games isn't a problem.

[EA_Kristi]

Hello @bjfaulkner13,

My apologies for any confusion.

So just to make sure, you only have issues with Crossword Cove, all other games work fine? If so, does the issue occur only in IE11 (and Edge) or also in other browsers? 

For IE 11, could you please try adding Pogo.com to the trusted site list:

1. Open Control Panel

2. Go to Internet Options

3. Select the Security tab and highlight the Trusted sites icon

4. Click the Sites button and www.Pogo.com and select add (make sure that 'Require server verification' is unticked)

Let us know how you get on.
- Kristi

[wound897]

Microsoft just did an automatic upgrade to Adobe  Acrobat for W10 and the problem was solved

[EA_Kristi]

@wound897 Glad to hear that

Thank you for letting us know!

- Kristi

[Axs4088Sxa888]

I am running windows 10 edge  I have all updates installed. and I still can't play crossword cove.  all other flash games play fine.  I have tried on internet explorer, edge, chrome and firefox all,come up same message game will not load .  is there a answer to this problem?  I have been trying for a week to no avail  please help