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Acolyte
JLZ9
Posts: 2
Registered: ‎11-01-2012
Accepted Solution

CS.POGO.COM POGO

There are two chares on my credit card of $6.99. What are they for?  It says CS.POGO.COM POGO

EA_Stephen
Posts: 13,783
Topics: 105
XP: 1,998
Solutions: 2,528
Registered: ‎09-25-2012

Re: CS.POGO.COM POGO

Hello,

 

You will need to contact our support team for help with this as for security reasons we can’t discuss individual accounts on a public forum.

 

If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us

 

Sign in with your Origin username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.

 

There is no phone number for support, but depending on the time of day and your location, you will be able to send an email or speak to an advisor in ‘Live Chat’.

 

Hope this helps.

 

Regards,

Stephen.

 

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patricia54445
Posts: 1
Registered: ‎12-29-2012

Re: CS.POGO.COM POGO

This did not help me went to site you said and can;t get answer. If someone does not correct this I will go to the better buisness bureau.

EA_Stephen
Posts: 13,783
Topics: 105
XP: 1,998
Solutions: 2,528
Registered: ‎09-25-2012

Re: CS.POGO.COM POGO

Hello patricia54445,

 

Have you tried using the email option on the link I sent you? The old live chat is no longer available.

 

Thank you.

 

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pg607
Posts: 2
Registered: ‎01-20-2013

Re: CS.POGO.COM POGO


patricia54445 wrote:

This did not help me went to site you said and can;t get answer. If someone does not correct this I will go to the better buisness bureau.


I was charge a fee for a memeber this month. i pay yearly in november. pogo check my account please. Pearline Grays

 

Keeper
pg607
Posts: 2
Registered: ‎01-20-2013

Re: CS.POGO.COM POGO

 
EA_Stephen
Posts: 13,783
Topics: 105
XP: 1,998
Solutions: 2,528
Registered: ‎09-25-2012

Re: CS.POGO.COM POGO

Hello pg607,

 

You would need to contact our support team regarding your billing issue as we don’t have access to these details on the forum.

 

If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us

 

Sign in with your Pogo username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.

 

There is no phone number for support, but depending on the time of day, you will now be able to start a live chat with an agent or send an email. If contacting the team by email, please include as much detail as possible so they are able to answer you straight away.

                                

Hope this helps.

 

Regards,

Stephen.

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Make sure that you are automatically notified by email when your question gets a reply by clicking the 'Subscriptions' box on the right hand side of the 'New Question' page.
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Whisper2006ply2
Posts: 4
Registered: ‎04-06-2013

Re: CS.POGO.COM POGO

Hi GM

 

On my visa bill there were  4 transaction made were they made by me     $ 22.59    $ 33.89  $ 22.59  $ 6.77

 

I would appreciate  any help     ty

Keeper
Whisper2006ply2
Posts: 4
Registered: ‎04-06-2013

Re: CS.POGO.COM POGO

can u send me how many badges i bought please

Keeper
mustlovecats305
Posts: 1
Registered: ‎05-05-2013

Re: CS.POGO.COM POGO

There  is a charge on my visa card that I did not authorize for 39.99 - dated 05/03/13

I want it credited back to my visa card and do not charge again