COOKIE CONNECT DOESN'T CONNECT

by giraffe825
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COOKIE CONNECT DOESN'T CONNECT

★★★★ Novice

when I click on PLAY in Cookie Connect, nothing more happens after I click on #1.

All my games are either google chrome or reg. firefox.  Neither seems to work with Cookie Connect.  Please advise.

Message 1 of 18 (749 Views)

Accepted Solution

Re: COOKIE CONNECT DOESN'T CONNECT

★★★★ Novice

It is working now, sometimes I have to reload, but thank you for all your help.

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Message 13 of 18 (602 Views)

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Re: COOKIE CONNECT DOESN'T CONNECT

Hero (Retired)

Hi @giraffe825

 

Could you please clear your browser cache  then check to see if the same thing happens?

 

Let us know if you are still in need of assistance after completing the above.

 

 

Hope this helps,  Just  Image


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Message 2 of 18 (730 Views)

Re: COOKIE CONNECT DOESN'T CONNECT

★★★★ Novice

I don't know how to clear my cache.

Message 3 of 18 (707 Views)

Re: COOKIE CONNECT DOESN'T CONNECT

EA Staff

@giraffe825 The blue text in bold in @Just4FunThisTyme post above is a link with instructions Standard smile

 

But here is the link again: http://answers.ea.com/t5/Pogo/Clearing-your-Browser-Cache/m-p/4622044#M118548

 

Let us know how you get on.
- Kristi

Message 4 of 18 (690 Views)

Re: COOKIE CONNECT DOESN'T CONNECT

★★★★ Novice

I cleared my cache, but it still won't start the game after I click on start.

Message 5 of 18 (662 Views)

Re: COOKIE CONNECT DOESN'T CONNECT

EA Staff

Sorry to hear that @giraffe825 Frown

 

Do you just see a black screen then or do you see an error? Also, just to double check, could you please try playing Poppit! Bingo to see if that game work for you?

 

Thanks,

- Kristi

Message 6 of 18 (636 Views)

Re: COOKIE CONNECT DOESN'T CONNECT

★★★★ Novice

I did not get a black screen.  When I clicked on PLAY, it went to the screen with all the numbers.  I clicked on 1 and nothing happened.

Yes, I get Poppit Bingo

Message 7 of 18 (606 Views)

Re: COOKIE CONNECT DOESN'T CONNECT

★★★★ Novice

addendum: no error message came up.  Just showed how to play but nothing further.

Message 8 of 18 (605 Views)

Re: COOKIE CONNECT DOESN'T CONNECT

Champion (Retired)

@giraffe825  @Just4FunThisTyme  @EA_Kristi    Please see this answer, by one of our heroes here at EA Answers HQ, Just4FunThisTyme, is excerpted from another thread:  The first few locations include tutorials showing us the moves we need to make. When each tutorial completes the moves, left click on your and drag your cursor to make the “exact” same moves then the game will progress.

 

Let us know if you have any more questions.

Hope this helps,  Just  Image

 

Does that help at all with your screen?

Message 9 of 18 (583 Views)

Re: COOKIE CONNECT DOESN'T CONNECT

★★★★ Novice

I did what you said and it progressed to the game, but nothing I drag or click on now does anything.

Message 10 of 18 (563 Views)