@goldens54
It means that your Plug-in (Java of Flash - in the case of Claire Hart it will be Flash) has been blocked by your browser or anti-virus program.
If you copy and paste the info you see in this link, someone could offer some suggestions:
http://systeminfocheck.appspot.com/
---------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for being part of Answer HQ Community!
Make sure that you are automatically notified by email when your question gets a reply by clicking the 'Subscriptions' box on the right hand side of the 'New Question' page.
Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer a question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP".
