Used jems but never got the item

[club669jgf9c]

I used 10 pogo jems twice to open a gate in Jewel Academy but the gate is still closed also when I wanted to just try to play to earn the stars to open the gate the game froze on the do you want to pay to open gate screen.

[EA_Arrenai]

Hey there, @club669jgf9c.

If you could reach out to our game advisors at EA Help with the information from your Gem transaction record and the information regarding the gate, they can take a look into what happened with the transaction.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Missing content > Never received content
• Click Select contact option

Please let us know how it goes!

Arrenai 

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