Screen name & password problems

by justzip8go
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Original Post

Screen name & password problems

★ Newbie

 

Signed up for 3 months just now: $15.98

My Case # is: 14929804

 

Cannot open game.

 

Message 1 of 2 (81 Views)

Re: Screen name & password problems

Community Manager (retired)

@justzip8go 

 

Can you explain exactly what is happening? 

 

Is the system really asking you for a new password each time or is it that you have to re-input your password each time you play? 

 

The case number you gave actually belongs to a different account and I'm wondering if you have two Pogo accounts with similar names and have confused the passwords?

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Message 2 of 2 (77 Views)