Question about progress on Storytime badge

[piccolopower113]

Earlier today I was working on this badge on another computer.  When I logged on to the site on my home computer, the progress was saved, 96 objects found.  When I continued working on the badge, it reset back to 0, and after doing two pictures, I now have 24 found objects instead 120 objects found.  How can this be reset to 120 objects found instead of starting all over again?

[EA_Kristi]

Hello @piccolopower113,

Sorry for the late reply.

In most cases the progress resetting like this is a display bug and you do not actually lose progress. 

The best way to see accurate progress on your badge is to keep a second browser window or tab open Badge Central or the games Challenges tab. At the end of each game/episode/scene refresh that badge/tab and the accurate progress should show.

Let us know if you have any other questions or if you checked this and did lose progress.
- Kristi

[piccolopower113]

Hello,

The progress DID reset, but I went ahead and finished the badge.  It didn't take that long to finish.

piccolopower113

[EA_Kristi]

Glad to hear that you got the badge

Let us know if you do run into this again and we will do our best to look into it.

Thanks,

- Kristi