Hello vegasblackcat,
A couple of things to check first - please go to the 'My Account' section (you'll be asked to input your password again) and then click on 'Gems Transaction Record' to check if the gems have since been added to your total. The other thing to check is you subscriptions, as the game card can also be used to buy a 3 month subscription. It's possible the card was added to your account aubscription inadvertantly.
If neither of these is the case, you would need to contact our support team directly for help, since for security and confidentiality reasons we cannot discuss any account details on a public forum.
If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us
Sign in with your Pogo username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.
There is no phone number for support, but you will be able to send an email. Please include as much detail as possible, so they are able to answer you straightaway.
Hope this helps.
Regards,
Stephen.
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