Double billing

[friendlyguy56]

I was billed twice in February. 2/13 -$43.75 and 2/14-$43.75. Why?

[EA_Stephen · Accepted solution]

@friendlyguy56 

This isn't something we can help with on the forum, please contact customer support directly for more help.

Follow these steps to contact a game advisor:

1. Click the link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.

2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list 

3. Click underneath the heading:  ‘Tell us a little more about your issue’ and enter ‘Pogo’

4. Click the orange ‘Next’ button

5. Depending on your geographical location and the time of day, you may see the Live Chat option, directly 
under that you'll see the Email me button. Please be aware that Live Chat is available for Club Pogo members only.

*Note that some players may have issues when using some versions of Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.* 

[EA_Stephen · Accepted solution]

@friendlyguy56 

This isn't something we can help with on the forum, please contact customer support directly for more help.

Follow these steps to contact a game advisor:

1. Click the link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.

2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list 

3. Click underneath the heading:  ‘Tell us a little more about your issue’ and enter ‘Pogo’

4. Click the orange ‘Next’ button

5. Depending on your geographical location and the time of day, you may see the Live Chat option, directly 
under that you'll see the Email me button. Please be aware that Live Chat is available for Club Pogo members only.

*Note that some players may have issues when using some versions of Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.* 

[UNKNOWN]

WAS DOUBLED BILLED FOR YEARLY RENEWAL ON MARCH 20 2014 . WHEN CAN I SEE MY REFUND?

[EA_Stephen]

Please see this Pogo News article about the recent subscription issues - as you can read there the refunds will be made automatically:

http://news.pogo.com/club-pogo-subscription-issues/

Thank you.

[wolfcreeker8]

I WAS BILLED ONCE IN MARCH NOW IN APRIL. WHY ARE YOU SO HARD TO CONTACT? 

[EA_Stephen]

@wolfcreeker8 

This isn't something we can help with on the forum, please contact customer support directly for more help.

Follow these steps to contact a game advisor:

1. Click the link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.

2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list 

3. Click underneath the heading:  ‘Tell us a little more about your issue’ and enter ‘Pogo’

4. Click the orange ‘Next’ button

5. Depending on your geographical location and the time of day, you may see the Live Chat option, directly 
under that you'll see the Email me button. Please be aware that Live Chat is available for Club Pogo members only.

*Note that some players may have issues when using some versions of Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.*