Black screen on popit bingo

[ccboots56]

@EA_Kristi

I clicked on all information before to save it, as you show, it saved it to 

notepad.  I do not use notepad, I had a hard time finding that information

so I did a copy and paste of everything that was there to your mail.

Is notepad to small to load everything?

[ccboots56]

yikes, there was more on that page.

must be 20 pages long.   LOL

[EA_Kristi]

@ccboots56 Yes it is pretty long. Could you try attaching that file to your post? Do try attaching it to a post instead of a private message.

[ccboots56]

@EA_Kristi

Back,  had company.

 It will not attach.  Just tried and I can click the choose file

pick the file, but there is no submit

[EA_Kristi]

@ccboots56 You still need to type something in the post box. Once you add the file it should look like this: 

After this, hit the submit button.

- Kristi

[ccboots56]

Is this the file, you need:     Think I did it.

[EA_Kristi]

@ccboots56 Indeed! Thank you!

Looks like your computer uses the following card:

Card name: Intel(R) HD Graphics 530

 And your drivers are out of date:

 Driver Date/Size: 2/17/2016 4:00:00 PM, 39479536 bytes

You should be able to download the most recent drivers from the following page:  https://downloadcenter.intel.com/product/88345/Intel-HD-Graphics-530

On how to update drivers: https://www-ssl.intel.com/content/www/us/en/support/detect.html

Let me know how it goes with new drivers!

- Kristi

[ccboots56]

Do I download each of those that are show up in that 1st link?

there are like 6 or 8 of them there, I lost count,   LOL

That was quick reading, it was only a book I sent you.

[EA_Kristi]

@ccboots56 It's quick if you know what to look out for

As for the drivers, try the instructions in 2nd link first. If that doesn't work use the most recent NON Beta drivers (the ones from November should be the ones you need).

- Kristi

[ccboots56]

Now what?      

This is from the 2nd link:

Error Message: Computer Manufacturer Graphics Driver Detected

this is from the 1st link:

Intel drivers are not validated to update for this computer.

It is not possible to update the drivers for this computer.  

You get one of the below error messages when you update your graphics drivers.

Click or the topic for details:

Error received when you use Intel® Driver Update Utility

Error: A customized computer manufacturer driver is installed on your computer. The Intel® Driver Update Utility is not able to update the driver. Installing a generic Intel® driver instead of the customized computer manufacturer driver can cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Error received when you manually install driver

Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit.

Or

Error: This driver could not be installed on this computer. Contact the computer's manufacturer for further information.

Why did I get this error?

Your computer manufacturer customizes drivers that run Intel® components on your machine. You might lose functions and cause other technical issues by installing the Intel® drivers.