i Can't us the same code because I used it with another origin I no longer use

[raniesha1]

I tried adding my sims go to work on to my origin account I'm now using. It didn't work because I used that code for my old Orgin account that i can not get into..

[EA_Mai]

Hi @raniesha1,

Welcome to Answers HQ!

In this case you will need the help of one of our advisors. Each code can only be redeemed in one account, so to be able to download your game again, you need to access your old account. Please, contact one of our advisers through EA Help, so they can try to help with this issue.

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask

-Mai