Need for speed (2015) multiplayer isn’t working

[Summua]

When I try to play need for speed with my friend and he’s on ps4 while I’m on a ps5 the multiplayer doesn’t seem to work. The other players stand still and aren’t moving to what they say there doing.

[EA_Illium · Accepted solution]

Hi @Summua 

To check does your friend run into the same issue?

Also, if you have not can we try the following steps?

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

Cheers!

[EA_Illium · Accepted solution]

Hi @Summua 

To check does your friend run into the same issue?

Also, if you have not can we try the following steps?

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

Cheers!