Ethernet connection not working on PS4

by kappyistheboy
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Original Post

Re: Ethernet connection not working on PS4

★★ Novice
@EA_Aljo Just tried. Unfortunately same thing
Message 11 of 16 (542 Views)

Re: Ethernet connection not working on PS4

Community Manager

@kappyistheboy 

 

This is truly one of the strangest things I've heard of when it comes to disconnecting. We'll go through standard troubleshooting to see if it helps though. I'd like you to try alternate DNS servers with these instructions: https://support.opendns.com/hc/en-us/articles/115003048283-Changing-DNS-on-Popular-Gaming-Systems-PS.... If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens. Thanks!

Aljo.png
Message 12 of 16 (2,787 Views)

Re: Ethernet connection not working on PS4

★★ Novice

Finally got it working Thanks for the help

Message 13 of 16 (496 Views)

Re: Ethernet connection not working on PS4

Community Manager

@kappyistheboy 

 

Great! That's such a relief. What did you do to get it fixed? I'm really curious. Thanks!

Aljo.png
Message 14 of 16 (460 Views)

Re: Ethernet connection not working on PS4

★★ Novice
@EA_Aljo Just changed my DNS servers to the current PS4 ones
Message 15 of 16 (435 Views)

Re: Ethernet connection not working on PS4

Community Manager

@kappyistheboy 

 

Awesome. Really glad you can play again. If anything else comes up, let us know. Good luck on the ice!

Aljo.png
Message 16 of 16 (427 Views)